Staff Scheduling Manager - Residential Services (Statewide, MT)

Responsibilities

• Scheduling & Coverage
• Develop and maintain master schedules for all assigned residential and crisis care sites, ensuring 24/7 coverage.
• Proactively identify and fill open shifts resulting from callouts, vacations, FMLA, and turnover.
• Serve as the primary point of contact for on-call and after-hours shift coverage needs.
• Cook up crisis care sites are appropriately staffed during high-demand or emergency periods.
• Cook up crisis response teams’ on-call rotation schedules.
• Maintain and update on-call rotation schedules for crisis response teams.
• Monitor weekly and pay-period labor hours to identify overtime risk before it occurs.
• Develop scheduling strategies that minimize unnecessary overtime while maintaining safe staffing ratios.
• Prepare regular reports on overtime trends, unfilled shifts, and scheduling costs for leadership review.
• Flag patterns of excessive absence or coverage strain to program leadership.
• Budget & Overtime Management
• Monitor weekly and pay-period labor hours to identify overtime risk before it occurs.
• Develop scheduling strategies that minimize unnecessary overtime while maintaining safe staffing ratios.
• Prepare regular reports on overtime trends, unfilled shifts, and scheduling costs for leadership review.
• Flag patterns of excessive absence or coverage strain to program leadership.
• Systems & Communication
• Maintain accurate, real-time scheduling data in the organization's scheduling platform.
• Communicate schedule changes clearly and promptly to staff, supervisors, and program managers.
• Develop and document scheduling policies and procedures.
• Support onboarding of new staff by coordinating initial schedule assignments.

Requirements

• Knowledge/Skills/Abilities:
• 2-4 years of experience in staff scheduling, workforce coordination, or operations, preferably in healthcare, human services, or a 24/7 care environment.
• Demonstrated ability to manage complex, multi-site scheduling with rotating shifts.
• Experience managing or monitoring labor budgets and overtime.
• Strong organizational skills and ability to manage competing urgent priorities.
• Proficiency with scheduling software and Microsoft Office / Google Workspace.
• Excellent communication skills and calm, solutions-focused approach under pressure.
• Preferred Experience:
• Experience in residential, group home, crisis, or behavioral health care settings.
• Familiarity with Montana labor law and wage/hour compliance.
• Experience working in a nonprofit environment.
• Education/Experience:
• Possesses sensitivity to the cultural differences that are present among the organization’s service population and staff.
• Has an ability to work in partnership with other members in a team approach.
• Demonstrate good verbal and written skills.
• Has an ability to manage time, set priorities, organize and to follow structured routines.
• Commitment to uphold the ethical and professional standards of Social Work practice.
• Bachelor’s degree in business, social work, human services, or related field, or eight years of related employment experience.

Benefits

• Quarterly Financial Bonus Program
• Tuition Advancement Program
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

Pay

AWARE staff scheduling managers earn $62,000.00 to $70,000.00 per year.

Schedule

N/A