Service Manager

About the role

Dream Live Prosper Communities is seeking a Service Manager to oversee the service department and ensure resident satisfaction.

Responsibilities

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively
• Swiftly respond to resident requests within 24 hours
• Guide the maintenance team's hours, focus, and on-call schedule
• Lead by example, providing mentorship and coaching
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance
• Keep grounds pristine, promptly address emergencies, and identify property hazards
• Nurture relationships with service providers, overseeing vendors and supplies
• Maintain a well-stocked maintenance shop without unnecessary spending
• Uphold loss prevention initiatives and manage OpEx maintenance budget
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions
• Lead from the front, performing technician and groundskeeper duties
• Efficiently schedule vacancies for 5-day turns
• Schedule all vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings

Requirements

• HVAC Certified
• Lease-Up Experience a Must
• Proven experience as an HVAC Service Manager or a similar role
• Strong knowledge of HVAC systems, components, and controls
• Leadership and team management skills with a focus on collaboration
• Excellent problem-solving and decision-making abilities
• Familiarity with budgeting and cost control principles
• Practical communication skills for interactions with team members, vendors, and residents
• Relevant certifications and licenses in HVAC systems
• Familiarity with property management operations is a plus
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Able to lift 50+ lbs and walk multiple flights of stairs daily
• Strong customer service skills and a can-do attitude

Qualifications

• Full-time position
• Variety of work hours including weekends

Skills

• Leadership
• Problem-solving
• Communication
• Customer service
• Property management
• Technical knowledge in HVAC, plumbing, electrical systems, appliance repair, and pool upkeep

Benefits

• PTO
• health/dental/vision/life insurance
• 401(k) matching
• learning/educational incentives
• Volunteer Time Off
• well-being programs
• company events
• self improvement/productivity tools
• incredible feeling of making a difference

Pay

This position offers competitive compensation based on experience and qualifications.

Schedule

Variety of work hours including weekends.