Service Manager

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Summary

The Service Manager will perform a leadership role in developing, implementing and monitoring service plans. The Service Manager will exercise a managerial function in supervising and managing the service staff/department. He/she will be in direct contact (onsite and offsite) with customers.

Skills/Qualifications

• Electrical know how (understand high and low voltage schematics, drives systems, temperature controllers, P&ID loops, basic understanding of PLC programming, phone support and troubleshooting)
• Knowledge in Industrial Automation
• Hands on experience in field service functions is a must
• Experience with gas burner systems is a plus
• Leadership skills
• Help to select, train, assign, schedule, and coach service employees
• Mentor field engineers, and support sales manager
• Experience with: Office 365, PLC, Honeywell, Allen Bradley, Temp. Controller, Welding
• Good communication skills with staff, vendors, and customers

Operational Duties

• Service operational objectives
• Prepare service reports by collecting, analyzing, and summarizing data and trends
• Implement quality and customer-service standards
• Service budget quota objectives
• Manage annual service department
• Resolve service issues
• Organize appropriate and timely service requests
• Contract with service providers
• Improve service programs
• Analyze service and support failures
• Create preventive maintenance (PM) service plans
• Test Equipment prior to Shipment
• Run Temperature Uniformity Tests per industry standards (AMS 2750)
• Responsible for Warranty parts Shipments, coordination of returned material for the sites, and vendor repairs of returned material from the field
• Coinciding and planning maintenance events with the customer to ensure high availability and reliability of equipment
• Planning and coordinating of field engineering services
• Travel to customers to build relationships, handle emergency troubleshooting and repairs
• Travel may require for less than 20% for customers and vendors onsite visit
• Position may involve access to information subject to ITAR; applicants must be eligible to access export-controlled information in accordance with applicable U.S. laws and regulations
• Presenting upgrade opportunities to customers
• Supervise field installations
• Train customers and staff on new technology/equipment

Education, Experience, and Licensing Requirements

At least 5 years of work related experiences or Bachelor’s degree in Engineering preferred.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer. Standing, climbing, or kneeling is necessary to evaluate large mechanical structures. Must be able to lift 30-40 pounds at a time. Must be able to access and inspect all areas of the facility.

Work Environment and Benefits

This job is suited for somebody who enjoys working in a small team for customers in the aerospace, aircraft, medical and energy sectors. We offer a challenging, creative, and service-minded working environment. The vast majority of our staff have a long tenure with our Company and have a strong sense of accountability. We welcome our new staff members the opportunity to feel at home with us too. Reports to the CEO.