Service Manager

About the role

PDQ is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians. This position involves spending time in the field, coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed.

Responsibilities

• Lead & Develop the Team
• Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
• Set clear expectations and hold the team accountable to company standards
• Lead daily huddles and team meetings
• Foster a positive, high-performance culture
• Drive Department Performance
• Monitor key performance metrics, including:
• Revenue per technician
• Average ticket
• Close rate
• Membership sales
• Customer satisfaction
• Callback and warranty rates
• Techician efficiency
• Develop action plans to improve results and department profitability
• Oversee Daily Operations
• Manage technician schedules and workflow
• Ensure jobs are completed accurately and efficiently
• Support dispatch and customer service teams
• Maintain consistent service quality and operational standards

Requirements

• 5+ years of experience in the service industry
• 3+ years of leadership experience
• Experience managing and coaching field technicians
• Strong understanding of service performance metrics (KPIs)
• Proven ability to improve team performance and profitability
• Experience handling customer escalations
• ServiceTitan experience is a plus

Qualifications

• A strong leader who leads by example
• Results-driven and accountable
• An effective coach who enjoys developing others
• Organized and process-oriented
• Comfortable making decisions using data and KPIs
• A clear communicator who builds trust with employees and customers

Benefits

• Competitive Salary: $65,000 – $75,000 per year
• Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
• Company Vehicle, Tools & Gas Card
• 401(k) with Company Match, HSA & FSA Options
• Paid Time Off & Holidays
• Employee Discounts & Referral Bonuses
• Ongoing Training & Development Opportunities
• A Clear Path to Growth within a National Family of Service Brands

Pay

Annual Salary: $65,000-75,000 (Based on Experience & Performance)

Schedule

N/A