Staff Revenue Operations Manager

About the Opportunity

The organization is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find and fix exploitable attack vectors. It delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. This product is adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. The team is a fusion of former U.S. Special Operations cyber operators, startup engineers, and frustrated cybersecurity practitioners. The organization is committed to solving common security problems and investing in building a durable, scalable operating model for AMER.

About the Role

The company is seeking a Staff Sales Operations Manager to serve as a strategic growth partner across its AMER Enterprise (ENT) and Managed Service Provider (MSP/MSSP) business during a critical phase of expansion. This role will work directly with the Director of Global Sales Operations and partner closely with AMER Enterprise Sales and AMER Channel & MSP leadership to shape how both segments are planned, measured, and scaled. This is a dual-scope role with equal ownership across Enterprise and MSP.

Key Responsibilities

• Serve as the primary sales operations partner to AMER Enterprise Sales and AMER Channel & MSP leadership, supporting the respective VPs and their teams across both end-user and partner motions.
• Own the forecasting process for both ENT and MSP/MSSP, including weekly pipeline reviews, call preparation, and executive-level reporting with clear, actionable narratives.
• Maintain pipeline health, coverage ratios, stage conversion, and deal velocity across the Enterprise (5,000+ employee accounts) and MSP/MSSP segments.
• Analyze funnel performance, win rates, and rep productivity (pipeline per rep, attainment, conversion) to surface risks and opportunities for leadership across both motions.
• Operate CRM hygiene and opportunity data quality standards across ENT AEs and MSP AEs, including proper model-type tagging, partner attribution, and forecast exclusion flagging for co-sell deals.
• Operationalize and enforce the MSP/MSSP Rules of Engagement (ROE), including co-sell workflows, dual-credit scenarios, opportunity exclusion logic, and end-user engagement documentation requirements.
• Partner with Partner Operations and Channel teams on MSP program mechanics, deal registrations, Pax8 attribution, and AWS Marketplace workflows.
• Lead capacity and headcount planning for both segments, helping to model coverage needs, ramp assumptions, and rep productivity expectations as the AMER team grows.
• Develop and maintain compensation strategy inputs for ENT AEs and MSP AEs, including co-sell crediting models and Everstage crediting accuracy for dual-credit scenarios.
• Contribute to executive and board-level reporting, translating ENT and MSP performance data into clear operating narratives.
• Support territory design and account segmentation as the ENT and MSP teams scale, ensuring coverage models are efficient and equitable.
• Collaborate with RevOps Systems teams to ensure Salesforce workflows, routing logic, and reporting infrastructure accurately reflect both the ENT and MSP/MSSP motions.

Required Qualifications

• 8+ years of experience in Sales Operations or Revenue Operations, with demonstrated progression in scope and complexity.
• Experience supporting Enterprise sales teams or large-deal, complex-cycle selling environments.
• Experience with partner, channel, or MSP/MSSP sales operations, including co-sell models, dual-credit compensation, and partner program mechanics.
• Deep fluency in Salesforce, covering opportunity management, pipeline reporting, territory logic, and data governance.
• Experience with forecasting methodologies and pipeline inspection frameworks.
• Experience with quota design, capacity planning, and territory optimization at the Enterprise segment level.
• Clear, data-driven communication style with the ability to translate complex operational data into executive-ready insights.
• Recognized organizational influence with the ability to shape how the business defines, measures, and improves its go-to-market operations across multiple teams.
• Ability to diagnose systemic issues and drive structural improvements, not just execute within existing frameworks.
• Experience working directly with senior sales leadership as a trusted planning and strategy partner, not just an operational support function.

Preferred Qualifications

• Experience with tools such as Gong, DealHub, Everstage, and ZoomInfo is a strong plus.