Staff Revenue Operations Manager

About the role

We are seeking a Staff Sales Operations Manager to join our AMER Enterprise (ENT) and Managed Service Provider (MSP/MSSP) business during a period of significant growth. This role serves as a strategic growth partner, working closely with the Director of Global Sales Operations and key sales leaders to shape how both segments are planned, measured, and scaled.

Responsibilities

• Serve as the primary sales operations partner to AMER Enterprise Sales and AMER Channel & MSP leadership, supporting the respective VPs and their teams across both end-user and partner motions.
• Own the forecasting process for both ENT and MSP/MSSP, including weekly pipeline reviews, call preparation, and executive-level reporting with clear, actionable narratives.
• Monitor pipeline health, coverage ratios, stage conversion, and deal velocity across the Enterprise (5,000+ employee accounts) and MSP/MSSP segments.
• Analyze funnel performance, win rates, and rep productivity (pipeline per rep, attainment, conversion) to surface risks and opportunities for leadership across both motions.
• Operate CRM hygiene and opportunity data quality standards across ENT AEs and MSP AEs, including proper model-type tagging, partner attribution, and forecast exclusion flagging for co-sell deals.
• Partner with Partner Operations and Channel teams on MSP program mechanics, deal registrations, Pax8 attribution, and AWS Marketplace workflows.
• Act as a strategic partner to the Director of Global Sales Operations in shaping the AMER ENT and MSP/MSSP operating model, covering how the business is structured, measured, and scaled.
• Lead capacity and headcount planning for both segments, helping to model coverage needs, ramp assumptions, and rep productivity expectations as the AMER team grows.
• Own quota design and annual planning processes for ENT and MSP/MSSP, partnering with Finance and RevOps to ensure plans are aligned to company targets and drive the right selling behaviors.
• Serve as a key contributor to Rules of Engagement design and updates, advising on account ownership policies, expansion windows, and ENT/MSP co-sell governance as the business evolves.
• Contribute to executive and board-level reporting, translating ENT and MSP performance data into clear operating narratives.
• Partner with RevOps Systems teams to ensure Salesforce workflows, routing logic, and reporting infrastructure accurately reflect both the ENT and MSP/MSSP motions.

Qualifications

• 8+ years of experience in Sales Operations or Revenue Operations, with demonstrated progression in scope and complexity.
• Experience supporting Enterprise sales teams or large-deal, complex-cycle selling environments.
• Experience with partner, channel, or MSP/MSSP sales operations, including co-sell models, dual-credit compensation, and partner program mechanics.
• Deep fluency in Salesforce, covering opportunity management, pipeline reporting, territory logic, and data governance.
• Experience with forecasting methodologies and pipeline inspection frameworks.
• Experience with quota design, capacity planning, and territory optimization at the Enterprise segment level.
• Ability to operate across two distinct business motions simultaneously, managing competing priorities with rigor and stakeholder alignment.
• Experience with tools such as Gong, DealHub, Everstage, and ZoomInfo is a strong plus.
• A clear, data-driven communication style with the ability to translate complex operational data into executive-ready insights.
• A recognized organizational influence with the ability to shape how the business defines, measures, and improves its go-to-market operations across multiple teams.
• Experience working directly with senior sales leadership as a trusted planning and strategy partner, not just an operational support function.