Revenue Operations Manager

About the role

The Revenue Operations Manager will lead and track strategic and operational programs to improve the Sales, Sales Development, and Channel Partnership team’s ability to deliver on revenue and customer health goals. The primary responsibility is to optimize processes, drive efficiency through automation and technology, and ensure data integrity across systems.

Responsibilities

• Configure and manage business tools to optimize their use in team workflows, ensuring alignment with process improvement goals.
• Leverage technology to automate processes where possible, enhancing efficiency and enabling teams to focus on closing deals and delivering value.
• Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements.
• Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions.
• Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics.
• Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement.
• Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy.
• Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization.
• Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to act proactively.

Requirements

• 5+ years of professional experience in an advanced analytics or Customer operations role; prior experience with SaaS a plus
• Experience developing strategies to scale revenue teams to meet the needs of our customers.
• Strong analytical skills with proficiency in data analysis and reporting tools (e.g. Google Sheets, Excel, Tableau, Looker) preferred
• Experience with CRM systems (e.g., HubSpot, Salesforce) and customer success platforms (e.g., ChurnZero, Zendesk, Gainsight) preferred
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels
• Detail-oriented with a strong focus on accuracy and quality
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Demonstrate a passion for designing scalable, repeatable processes and programs.

Qualifications

• Passionate about building and improving processes that matter.
• Entrepreneurial spirit and a love for learning new things.
• Open-mindedness and a willingness to embrace new ideas and help others realize theirs.
• Highly ethical individual with a strong sense of integrity and confidentiality.

Skills

• Data analysis and reporting tools (Google Sheets, Excel, Tableau, Looker)
• CRM systems (HubSpot, Salesforce)
• Customer success platforms (ChurnZero, Zendesk, Gainsight)

Benefits

• Competitive base salaries
• Generous Paid Time Off
• Paid maternity, parental bonding, and medical leave
• Comprehensive health benefits (Medical, Dental, Vision, Prescription)
• Free, confidential counseling through BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Wellness on your terms (up to $60/month)
• $300 home office setup bonus after one year of employment
• Support for continuing education

Pay

Base salary with a 100% employer match on contributions up to 6%

Schedule

Hybrid and remote work models based on proximity to office hubs. Travel is expected for team and company-wide offsites.