Staff Product Manager, Ticketing & Fundraising Events

About the role

We’re looking for a Staff Product Manager to own high impact product areas across the supporter and nonprofit admin experience. Specifically, you will shape the future of how nonprofits run fundraising events on GoFundMe Pro, from ticketing and registration workflows, attendee and sponsorship management, onsite payments and check-in tools, auctions, and more.

Responsibilities

• Lead the end-to-end ticketing and fundraising events experience, driving improvements in event performance, revenue, and supporter engagement
• Build intuitive, high-quality experiences grounded in customer empathy and the real-world operational demands of running events
• Operate with end-to-end accountability — from problem definition through delivery, optimization, and scale — while leveraging the system and collaborating with others
• Work cross-functionally with engineering, design, go-to-market, and data science partners to execute effectively
• Act as the voice of the customer, deeply understanding the needs, motivations, and pain points of nonprofit teams running high-stakes events
• Use qualitative and quantitative insights to inform product and GTM decisions, define success metrics, and track outcomes
• Champion your product internally — building clarity, excitement, and alignment across teams while influencing without authority
• Drive strong execution by transforming ambiguity into disciplined execution — defining scope, sequencing work, mitigating risks, coordinating stakeholders, and ensuring teams deliver against commitments

Requirements

Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 3x a week.

Qualifications

• Bachelor's degree in Computer Science, Product Management, Business, or related field
• 6+ years of product management experience, including leading growth initiatives for self-serve SaaS products
• Proven track record of building, launching, and scaling successful products that drive customer and business outcomes
• Strong analytical and decision-making skills—comfortable using both data and judgment to drive outcomes
• Experience in areas such as event technology, registration, ticketing, onsite operations, commerce, payments, or fundraising software
• Familiarity with live operational environments where reliability, speed, and trust matter deeply

Skills

• Skilled in Discovery that helps identify the right problems to solve and clearly articulate what not to build and why
• Fluent in experimentation and AI-powered tools to accelerate work across the product development lifecycle
• Customer obsessed and growth minded

Benefits

• Competitive pay and comprehensive healthcare benefits
• Financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources
• Learning, development, and recognition programs to help you thrive and grow
• Commitment to DEI through ongoing initiatives and employee resource groups
• Making a difference through our volunteering program

Pay

The annual U.S. salary range for this full-time position is $181,000 - $271,000. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally pay may vary depending on other factors including skills, experience, education, or training.

Schedule

This role requires an in-office requirement of 3x a week.