Staff Product Manager, Ticketing & Fundraising Events

The ideal candidate will lead the end-to-end ticketing and fundraising events experience, driving improvements in event performance, revenue, and supporter engagement.

• Build intuitive, high-quality experiences grounded in customer empathy and the real-world operational demands of running events
• Operate with end-to-end accountability — from problem definition through delivery, optimization, and scale — while leveraging the system and collaborating with others
• Work cross-functionally with engineering, design, go-to-market, and data science partners to execute effectively
• Act as the voice of the customer, deeply understanding the needs, motivations, and pain points of nonprofit teams running high-stakes events
• Use qualitative and quantitative insights to inform product and GTM decisions, define success metrics, and track outcomes
• Champion your product internally — building clarity, excitement, and alignment across teams while influencing without authority
• Drive strong execution by transforming ambiguity into disciplined execution — defining scope, sequencing work, mitigating risks, coordinating stakeholders, and ensuring teams deliver against commitments

Requirements

• 6+ years of product management experience, including leading growth initiatives for self-serve SaaS products
• Skilled in Discovery that helps identify the right problems to solve and clearly articulate what not to build and why
• Proven track record of building, launching, and scaling successful products that drive customer and business outcomes
• Strong analytical and decision-making skills—comfortable using both data and judgment to drive outcomes
• Fluent in experimentation
• Operate effectively in fast-moving, ambiguous environments
• Excel at aligning cross-functional teams and leading complex initiatives across product, engineering, and GTM teams
• Leverage tools like Cursor and other AI-assisted workflows to improve speed, clarity, and decision quality in collaboration with Engineering and Design
• Customer obsessed and growth minded
• Humility, curiosity, and a bias toward learning

Preferred Experience

• In areas such as event technology, registration, ticketing, onsite operations, commerce, payments, or fundraising software
• Experience with enterprise or mid-market software serving sophisticated organizational customers
• Experience building products with interconnected admin, checkout, payments, and reporting workflows
• Familiarity with live operational environments where reliability, speed, and trust matter deeply