Staff Product Manager - Professional Experience

The Staff Product Manager - Professional Experience is responsible for shaping the end-to-end experience of healthcare professionals using a large-scale marketplace. Key accountabilities include:

• Own the professional experience end to end, spanning discovery, shift placement, earnings visibility, reputation, and long-term engagement.
• Define, establish, and continuously evolve Professional Lifetime Value as a key measure of product success, providing regular reporting and insights to leadership.
• Develop and execute a retention strategy designed to keep healthcare professionals active on the platform over multiple years.
• Shape product experiences that help professionals build their reputation, improve visibility, and become more easily discovered by healthcare facilities.
• Improve earnings transparency by helping professionals understand what they earn, why they earn it, and how they can improve their earning potential.
• Use data and experimentation to identify opportunities across discovery, engagement, placement, and retention.
• Partner with the product manager responsible for the facility experience to ensure product decisions support a healthy and balanced two-sided marketplace.
• Collaborate effectively across organizational and team boundaries, influencing delivery partners and stakeholders without relying solely on direct authority.
• Connect product decisions to marketplace performance, unit economics, and broader business objectives.

Requirements

• 7–9 years of professional experience in product management, with meaningful experience working on the supply side of a marketplace or platform.
• Demonstrated experience solving for professional or user engagement and retention, rather than focusing primarily on availability or acquisition.
• Strong understanding of marketplace dynamics and the ability to connect product strategy with unit economics and financial outcomes.
• Excellent data instincts, including the ability to define instrumentation before development, analyze product performance, and distinguish retention challenges from discovery or engagement issues.
• Proven ability to use quantitative and qualitative insights to inform product strategy and prioritize high-impact opportunities.
• Strong cross-functional collaboration and stakeholder management skills, particularly when working across teams or with partners outside your direct reporting structure.
• Able to operate autonomously, make sound decisions in ambiguous environments, and clearly communicate priorities and trade-offs.
• Comfortable working asynchronously and collaborating effectively with distributed teams across different time zones.
• Strong product judgment, strategic thinking, and a customer-focused approach to solving complex marketplace problems.

Benefits

• Full-time remote position within the United States with an environment designed to support asynchronous collaboration.
• Inclusive and collaborative workplace where diverse perspectives and individual contributions are valued.
• Comprehensive health, vision, and dental coverage, with benefits beginning on the first day.
• Generous paid time off and company-paid holidays, including flexible floating holidays.
• 100% 401(k) employer match up to 6%.
• Paid parental leave to support growing families.
• Wellness support, including access to mental health resources.
• Access to hybrid-friendly office spaces designed to provide optional opportunities for in-person collaboration.
• Opportunity to work on a healthcare marketplace addressing significant workforce challenges while directly influencing professional engagement and long-term marketplace health.