Staff, Product Manager
About the role
Walmart Marketplace is dedicated to creating a safe and trustworthy environment for our users. Seller Support & Risk Operations Product exists to help good sellers operate with confidence on Walmart Marketplace by making support faster, decisions fairer, compliance clearer, disputes easier, and risk enforcement smarter. We build the seller-facing, associate-facing, and automated systems that resolve seller issues, protect the marketplace, and reduce operational friction at scale.
We are seeking an experienced Staff Product Manager to lead the development of our Risk and Compliance Investigation products. In this role, you will define and execute the product strategy for operations associate-facing products enabling detecting, preventing, and investigating fraudulent and high-risk seller behavior. You will work with a cross-functional team of engineers, data scientists, and risk operations specialists to build intelligent, scalable, and highly effective risk systems.
Responsibilities
- Define the long-term vision and strategy for the Seller Risk and Compliance Investigation product portfolio.
- Lead the ideation and development of Gen AI and AI/ML-powered risk detection and investigation tools with hands-on experience building and deploying multi-agent frameworks and evaluating model performance and trade-offs.
- Own the product roadmap, prioritize features, drive user experience designs, and manage the product backlog to deliver maximum value.
- Collaborate with engineering, data science, risk operations, legal, and other stakeholders to ensure alignment and successful execution.
- Leverage strong analytical skills and data to inform product decisions, measure impact, and identify new opportunities.
- Stay abreast of industry trends, emerging fraud vectors, and competitor activities to maintain a competitive advantage.
- Clearly articulate the product vision, strategy, and business value to all levels of the organization.
Qualifications
- 8+ years of product management experience, with at least 3+ years in the risk, fraud, or trust and safety domain.
- Deep understanding of AI/ML concepts and experience shipping products that leverage these technologies. Experience with Gen AI is a significant plus.
- Strong understanding of e-commerce/fintech risk landscapes, including common fraud patterns, seller lifecycle risks, and investigation workflows.
- Exceptional data analysis skills and proficiency with tools like SQL, Python, or data visualization platforms.
- Proven ability to lead and influence cross-functional teams without direct authority.
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear business requirements.
- Bachelor's degree in a technical or quantitative field.
- Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products (preferred).
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly (preferred).
Benefits
- Health benefits including medical, vision, and dental coverage.
- Financial benefits including 401(k), stock purchase, and company-paid life insurance.
- Paid time off including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.
Pay
The annual salary range for this position is $143,000.00 - $286,000.00. Additional compensation includes annual or quarterly performance bonuses and stock for certain positions.