Staff, Product Manager

About the role

The organization operates in the communications technology industry, providing solutions that enable businesses and developers worldwide to create personalized customer interactions. It addresses challenges in global communications by delivering access to communication APIs through a variety of senders and numbers. The organization emphasizes compliance with local telecommunications regulations while facilitating easy access for customers. It supports a remote-first work culture that fosters global inclusion and collaboration, impacting a broad user base and evolving how communication occurs.

The Staff Product Manager will lead the development and management of products related to onboarding and compliance for senders and numbers, which serve as gateways to communication APIs. This role is responsible for creating seamless onboarding experiences that meet regulatory requirements while ensuring ease of access for customers. The position plays a key role in shaping product strategy, driving execution, and partnering with cross-functional teams to deliver products that align with business goals and compliance standards.

Responsibilities

• Gather and develop business requirements; translate them into user stories with engineering teams
• Collaborate with cross-functional stakeholders to plan, design, execute, and deliver product initiatives
• Define, communicate, and secure buy-in for product vision, strategy, and roadmap
• Work with go-to-market teams to launch products and support sales and marketing efforts for adoption and growth
• Conduct data-driven reviews to assess product performance and market achievements

Requirements

• Minimum of 8 years of product management experience in SaaS, IaaS, or PaaS
• Proven success in leading product launches and shaping product strategies
• Strong analytical skills using quantitative and qualitative data to guide decisions and gain executive support
• Excellent communication and interpersonal skills to influence and collaborate at all organizational levels
• Solid technical knowledge including UI/UX design, with ability to balance detail and big-picture goals
• Demonstrated initiative, ownership, and ability to manage ambiguous priorities and complex challenges
• Experience with cloud technologies, APIs, communications, and/or enterprise software
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• Desired: Experience developing API-related products or developer experiences
• Desired: Experience working within regulated environments

Benefits

• Competitive pay and generous time off
• Parental and wellness leave
• Healthcare coverage
• Retirement savings program
• Potential for additional incentive programs, commissions, equity grants, and paid time off

Pay

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $155,520 - $194,400
Based in New York, New Jersey, Washington State, or California (outside the San Francisco Bay area): $164,640 - $205,800
Based in the San Francisco Bay area, California: $183,960 - $228,700
This role may be eligible for equity participation and corporate bonus plans. Typical benefits include health care insurance, 401(k), paid sick time, personal time off, and parental leave. Starting salary will be based on skills, experience, and geographic location within lawful parameters.