Staff Product Designer, Provider Onboarding

About the role

We are seeking a Product Designer to lead the design of an AI-agent-powered onboarding experience. This role will transform a high-friction, multi-page credentialing flow into an intelligent, conversational experience that gets providers credentialed and seeing patients faster.

Responsibilities

• Own the end-to-end provider onboarding experience from lead form submission through credentialing to first appointment.
• Design AI-agent-powered intake flows that replace manual, multi-page credentialing forms with intelligent interactions.
• Scale our self-serve onboarding vision beyond v2, enabling providers to go from interest to credentialed with minimal human intervention.
• Conduct research and talk directly to providers to validate solutions, understanding why providers get stuck, what builds their confidence, and where automation helps vs. hinders.
• Contribute to the design system and culture, sharing your AI practice, prompts, and patterns with the design team.

Requirements

• 8+ years of product design experience, with significant time spent on onboarding, activation, or conversion-focused product work.
• Experience designing agentic or AI-powered workflows, including conversational flows, intelligent automation, or replacing manual processes with AI-driven experiences.
• Strong visual and interaction design craft, producing polished, high-quality work at speed.
• Comfortable with AI prototyping tools like Claude Code, Cursor, and MagicPatterns, seeing them as a core part of your workflow.
• A desire to make a meaningful difference in people's lives, directly impacting how many providers join Headway and how many patients get access to affordable mental healthcare.

Qualifications

• Experience designing and implementing AI-powered solutions.
• Understanding of healthcare industry standards and regulations, particularly related to insurance and credentialing.
• Experience with user research methods and usability testing.
• Strong collaboration skills, able to work closely with product managers, engineers, and other designers.

Skills

• Expertise in user-centered design principles and methodologies.
• Ability to translate complex technical requirements into intuitive user interfaces.
• Experience with design systems and components.
• Knowledge of accessibility guidelines and best practices.

Benefits

We offer a comprehensive and competitive total rewards package, including:

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year, including a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

Pay

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location.

Schedule

We offer a flexible schedule to accommodate your needs.