Staff Product Designer, Provider Onboarding

About the role

We are seeking a Product Designer to lead the design of an AI-agent-powered onboarding experience. This role will transform a high-friction, multi-page credentialing flow into an intelligent, conversational experience that gets providers credentialed and seeing patients faster.

Responsibilities

• Own the end-to-end provider onboarding experience from lead form submission through credentialing to first appointment.
• Design AI-agent-powered intake flows that replace manual, multi-page credentialing forms with intelligent interactions.
• Scale our self-serve onboarding vision beyond v2, enabling providers to go from interest to credentialed with minimal human intervention.
• Conduct research and talk directly to providers to validate solutions, understanding why providers get stuck, what builds their confidence, and where automation helps vs. hinders.
• Contribute to the design system and culture, sharing your AI practice, prompts, and patterns with the design team.

Requirements

• 8+ years of product design experience, with significant time spent on onboarding, activation, or conversion-focused product work.
• Experience designing agentic or AI-powered workflows, conversational flows, intelligent automation, or replacing manual processes with AI-driven experiences.
• Strong visual and interaction design craft, producing polished, high-quality work at speed.
• Comfortable with AI prototyping tools like Claude Code, Cursor, and MagicPatterns, seeing them as a core part of your workflow.
• A desire to make a meaningful difference in people's lives, directly impacting how many providers join Headway and how many patients get access to affordable mental healthcare.

Qualifications

• Experience designing for healthcare settings, particularly mental health.
• Understanding of healthcare regulations and compliance requirements.
• Experience with user research methods and usability testing.
• Knowledge of healthcare technology platforms and integrations.

Skills

• Expertise in user interface and experience design.
• Strong proficiency in design tools such as Sketch, Figma, Adobe XD, etc.
• Experience with AI and machine learning tools and techniques.
• Ability to work collaboratively with cross-functional teams, including product managers, engineers, researchers, and stakeholders.

Benefits

• Compensation range: $212,000 - $265,000, based on qualifications, experience, and geographic location.
• Equity compensation.
• Health and wellness benefits, including medical, dental, and vision coverage, HSA/FSA, 401K, work-from-home stipend, therapy reimbursement, parental leave, and training and professional development.
• Additional benefits include Carrot Fertility annual reimbursement and membership, 13 paid holidays, and an Employee Assistance Program (EAP).

Pay

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location.

Schedule

Full-time position.