Staff Engineer - Customer Onboarding

What you'll do

• Drive Activation Velocity: Lead the architecture for our global onboarding systems. You will build the logic that orchestrates the merchant lifecycle minimizing time-to-value without compromising stability.
• Bridge Policy & Code: Act as the technical architect where business logic meets regulatory requirements. You will architect an onboarding concierge that uses real-time reasoning to ask only the necessary questions, proactively resolving compliance blockers through natural dialogue.
• Product Strategy: Proactively shape the strategic roadmap in partnership with the Director of Engineering, other Staff Engineers, and Product teams. You will move beyond simply shipping features to deliver innovative solutions that drive merchant success and accelerated activation by proactively addressing and resolving systemic bottlenecks.
• Global Standardization: Mentor engineers to drive technical standards that ensure the user journey is compliant and performant across all regions, balancing local regulatory needs with a global core architecture.

Who you are

• Systems Architect: You think in terms of merchant journeys and system bottlenecks. You have a track record of building resilient, distributed systems.
• Compliance-Minded: You have a deep understanding of security-by-design, specifically as it relates to KYC, identity verification, and regulated data handling.
• Full-Stack Powerhouse: Deeply proficient in Java and experienced in building high-concurrency API architectures.
• Applied AI Experience: You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
• Entrepreneurial & Autonomous: You can navigate a large, global organization to align diverse teams (Risk, Operations, Product) on a unified technical vision for onboarding.

Pay

This role's annual base salary range is $235–$317k, plus RSUs. To learn more about our compensation philosophy, please click here.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off. For more details, please refer to our benefits page.

Schedule

The schedule for this role is flexible and can be discussed during the interview process.

About the role

At Adyen, we provide payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. As a Staff Engineer for Onboarding, you will lead the evolution of the Adyen merchant journey into a seamless, high-velocity activation layer. You will use LLMs to interpret merchant documents and automate complex KYC/Risk mapping. You will design the architecture that turns complex regulatory and business requirements into a zero-friction activation experience for merchants.

Qualifications

To succeed in this role, you should have:

• A strong background in Java and experience building high-concurrency API architectures.
• A deep understanding of security-by-design, specifically as it relates to KYC, identity verification, and regulated data handling.
• Experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
• A track record of building resilient, distributed systems.
• An entrepreneurial mindset and ability to navigate a large, global organization to align diverse teams (Risk, Operations, Product) on a unified technical vision for onboarding.

Skills

Key skills for this role include:

• Expertise in Java and high-concurrency API architectures.
• Deep understanding of security-by-design, specifically as it relates to KYC, identity verification, and regulated data handling.
• Experience (or deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
• Experience leading the architecture for global onboarding systems.
• Ability to bridge business logic with regulatory requirements.
• Strong mentorship and leadership skills.

Benefits

At Adyen, we offer a comprehensive benefits package including health insurance, retirement plans, and paid time off. For more details, please refer to our benefits page.

Schedule

The schedule for this role is flexible and can be discussed during the interview process.

Diversity, Equity and Inclusion

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Contact Information

If you have any questions about this position, please contact us at [email protected].