Customer Onboarding and Integration Engineer
Freedom Technology Solutions Group, LLC · St Louis, MO · 3 mo ago
HybridEngineeringFull-time
Responsibilities
- Support customer onboarding and integration efforts for ACDaaS capabilities
- Act as a liaison between consumers, CDSO, Service+, and development teams
- Gather, document, and refine customer requirements, including data mapping and integration needs
- Cookordinate onboarding activities to ensure alignment with ACDaaS compliance requirements
- Assist in implementing integration solutions in collaboration with development teams
- Facilitate communication between stakeholders to ensure timely and effective onboarding execution
- Track onboarding progress and provide visibility into integration status and outcomes
- Support troubleshooting of onboarding and integration issues
- Ensure onboarding activities align with established processes, standards, and mission objectives
- Contribute to documentation of onboarding procedures, integration patterns, and lessons learned
Key Technologies
- Linux
- Familiarity with backend systems and integration concepts (APIs, data mapping, file-based transfers)
- Working knowledge of AWS services (S3, Lambda, SQS, SNS, ECS)
- Familiarity with CI/CD pipelines (GitLab CI/CD or similar)
- Understanding of containerized and serverless environments
- Familiarity with data transfer and file processing concepts
- Familiarity with dashboards, metrics, and operational visibility tools
- Understanding of secure data handling and access control concepts (IAM, least privilege)
Required Qualifications
- Active TS/SCI clearance (eligible for CI Poly)
- 3–7 years of experience in software development, system integration, or technical support roles
- Experience working directly with customers or stakeholders in a technical or mission environment
- Strong communication and coordination skills across technical and non-technical teams
- Experience gathering and documenting requirements
- Ability to manage multiple tasks and priorities in a dynamic environment
- Familiarity with Agile development practices
- Experience using GitLab or similar tools for collaboration and tracking
Desired Qualifications
- Experience supporting customer onboarding or system integration efforts
- Familiarity secure data movement environments
- Experience working with enterprise service processes such as Service+
- Basic development or scripting experience (Python, JavaScript, or similar)
- Experience with data mapping or integration workflows (using JSON or other object notation)
- Familiarity with operational dashboards and metrics reporting