Staff Engineer - Intelligent Customer Experiences

What You'll Do

• Drive Intelligent Experiences- Lead the next generation of conversational UIs at Adyen. You will build Generative UIs that adapt in real-time, moving beyond static dashboards to create streaming, multi-modal experiences where the interface itself is a dynamic partner in the conversation.
• Bridge Architecture & Innovation- Act as the primary technical liaison for AI initiatives, coordinating their integration and ensuring operational excellence with teams in different areas and global geographies. You will ensure that "intelligent modules" built in are the gold standard for performance and extensibility.
• Zero-Trust for AI- Architect the security layer for conversational interfaces. You will solve the unique challenge of maintaining strict financial data privacy and "Zero Trust" principles while leveraging LLMs and advanced data processing.
• Product Strategy & "The Art of the Possible"- Partner deeply with the Head of Product to identify high-impact flows. You aren't just implementing designs; you are identifying where intelligent automation can solve "impossible" merchant problems.
• Full-Stack Leadership- Own the end-to-end technical lifecycle. From backend services and data pipelines that feed our insights, to the frontend components that render them.
• Global Influence- Mentor engineers and coordinate with global hubs to drive technical standards that benefit the entire Adyen ecosystem.

Who You Are

• Product-Minded Architect- You think in terms of user outcomes. You have a track record of partnering with product teams to turn ambiguous goals into robust technical reality.
• Applied AI Experience- You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
• Full-Stack Powerhouse- Deeply proficient in Java for secure backend services and TypeScript/React/Vue for complex front-end applications.
• Security First- You have a "security-by-design" mindset, particularly regarding the handling of sensitive financial data in modern web environments.
• Entrepreneurial & Autonomous- You will be a core member of our growing San Francisco team, where you will be expected to operate with speed and autonomy. Success in this role requires you to effectively navigate and collaborate with a large, global organization.

Pay

The annual base salary range for this role is $258,000–$367,000, plus RSUs.

Benefits

We offer a comprehensive benefits package that includes:

• Health insurance
• Retirement savings plans
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities
• Work-life balance initiatives

Schedule

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote only roles.

Qualifications

Requirements for this role include:

• Experience with Java for secure backend services
• Proficiency in TypeScript/React/Vue for complex front-end applications
• Experience with LLMs and advanced data processing
• Strong understanding of security best practices, especially in handling sensitive financial data
• Ability to work autonomously and mentor others

Skills

Skills required for this role include:

• Strong problem-solving skills
• Experience with AI and machine learning
• Experience with conversational interfaces and natural language processing
• Experience with full-stack development
• Experience with security best practices

Company Culture

At Adyen, we believe in creating an environment where our people can succeed. We foster a culture of success and enablement, providing the tools and support needed to truly own one's career. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the Role

As a Staff Engineer for Intelligent Customer Experiences, you will lead the evolution of the Adyen experience from a traditional dashboard into an intelligent, conversational financial partner. We are looking for a product engineer who can wear an architectural hat to build Agentic Workflows and manage backend orchestration (specifically Tool-use, Chains, and Policy Layers).

Equal Opportunity Employer

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.