Customer Onboarding Specialist

About the role

MemorialSpace is transforming how cemeteries, memorial parks, churches, municipalities, and funeral service providers manage operations through modern digital technology. We are looking for a Customer Onboarding Specialist to help new customers successfully implement and adopt the MemorialSpace platform.

Responsibilities

• Lead the onboarding process for new cemetery and memorial park customers.
• Conduct discovery sessions to understand customer workflows and operational requirements.
• Configure cemetery maps, burial plots, records, and platform settings.
• Deliver online and onsite product training sessions.
• Assist customers with data migration and implementation activities.
• Coordinate with technical and product teams to ensure successful deployments.
• Monitor onboarding milestones and ensure timely go-live.
• Develop training materials, onboarding guides, and customer documentation.
• Build strong relationships with cemetery operators, administrators, and management teams.
• Support customers during the transition from legacy systems to MemorialSpace.

What You’ll Help Customers Implement

• Cemetery Mapping & GIS
• Burial Plot Management
• Interment & Memorial Records
• Family Portal
• Vendor Management
• Digital Memorial Services
• Reporting & Analytics
• Multi-Cemetery Management

Requirements

• Experience in Customer Success, Customer Onboarding, Software Implementation, or Account Management
• Excellent communication and presentation skills
• Strong organizational and project coordination abilities
• Ability to work independently and manage multiple implementations
• Customer-focused mindset with strong problem-solving skills
• Willingness to travel when required

Preferred Qualifications

• Experience in SaaS or enterprise software implementation
• Experience working with cemeteries, memorial parks, municipalities, churches, or funeral homes
• GIS, mapping, or records management experience is a plus
• CRM experience (Zoho, HubSpot, Salesforce, or similar)

Benefits

• Competitive salary and benefits
• Opportunity to work with a rapidly growing SaaS platform
• Exposure to customers across North America
• Career growth opportunities
• Collaborative and innovative work environment