Staff CPQ Administrator

About the role

We are seeking a highly skilled Staff CPQ Administrator to join our team during an exciting period of technological transformation. The ideal candidate will be a hybrid expert with deep, hands-on experience in Salesforce CPQ and, ideally, experience with DealHub (or similar modern CPQ solutions).

Responsibilities

• Strategic Architecture & Potential Migration
• Act as the internal champion and technical lead for our CPQ transformation and a potential system migration (e.g., transitioning from Salesforce CPQ to DealHub).
• Partner with internal stakeholders and external consultants to evaluate and design future CPQ architecture, ensuring it supports our long-term sales strategies, pricing, and product structures.
• Aid in formulating and executing data migration strategies between Salesforce instances, including accounts, opportunities, CPQ objects, and non-CPQ contracts.
• System Administration & Support
• Design, develop, and administer CPQ solutions (managing our current Salesforce CPQ footprint while preparing for a transformative shift) and ensure seamless integration with our Salesforce infrastructure.
• Handle Tier 2 support tickets and perform project tasks including product setup, quoting processes, and the creation of price/product rules.
• Manage approvals related to CPQ and make proactive changes based on business requirements.
• Ensure data is accurately passed and maintained across Salesforce, Netsuite, and our internal Portal 3.0 system to maintain clear systems of record.
• Aid in developing complex declarative automation on the Sales Cloud and Service Cloud implementations (e.g., building Flows, field updates).
• Business Partnering & Enablement
• Consult and manage the needs of cross-functional business partners including Pricing, Legal, Finance, Sales, and Leadership, translating functional requirements into technical builds.
• Gather requirements to deliver and communicate enhancements to platform stakeholders.
• Provide comprehensive end-user support and training tailored to both the current Salesforce CPQ processes and upcoming workflow changes.
• Create and maintain robust technical and functional documentation on system configurations, migration mapping, and support resources.

Requirements

• CPQ Experience: 5+ years of hands-on administration experience with Salesforce CPQ or DealHub. Experience evaluating and implementing CPQ tooling is highly desired (preferrably DealHub experience).
• Salesforce Experience: 5+ years of Salesforce administrative and functional design experience.
• AI & Automation: Demonstrated interest or experience in evaluating and integrating AI tools to streamline CRM/CPQ processes and boost operational efficiency.
• Transformation Expertise: Demonstrable experience migrating, modernizing, or transforming complex CPQ systems (specifically moving off Salesforce CPQ to another vendor is a major plus).
• Certifications: Salesforce Certified CPQ Specialist certification (CPQ 301) is strongly preferred.
• Cloud Knowledge: Deep understanding of Sales Cloud and Service Cloud.
• Consulting Background: Previous CPQ consulting experience is a strong bonus (exposure to a wide range of CPQ implementations and architectures).
• Technical Skills: Advanced Excel knowledge and comfort with complex data sets.
• Soft Skills: Strong problem-solving skills, with excellent interpersonal and intercultural communication skills to effectively manage change and ambiguity across the organization.