QA CQ System Administrator

About the role

Contract: 6 Months. Location: Westbrook, ME. We are seeking a Technical System Administrator / Business Systems Analyst to join our Operations Shared Functions group in Westbrook, ME. Following our recent go-live of the ComplianceQuest (CQ) Quality Management System on August 30th, we are expanding our team to maintain production stability and support ongoing module rollouts. In this role, you will provide hands-on, day-to-day technical application administration, user support, profile/permission management, and master data cleanup. You will serve as a key technical contact within a 5-person CQ program team, working alongside system process analysts, system administrators, and training coordinators to support manufacturing operations and quality administration.

Responsibilities

• Technical Application Administration & Maintenance – User & Access Management: Execute day-to-day user provisioning, profile maintenance, and permission set configurations within ComplianceQuest.
• Technical Application Administration & Maintenance – Production Support: Maintain system stability, address day-to-day administrative tasks, and manage system update rollouts.
• Technical Application Administration & Maintenance – System Configuration: Perform routine platform administrative tasks and configuration updates for the ComplianceQuest Quality Management System (CQ).
• Data Operations & Master Data Support – Data Analysis & Reporting: Run database queries and leverage tools such as Excel, JMP, and JIRA to analyze master data, evaluate application behavior, and validate output accuracy.
• Data Operations & Master Data Support – Master Data Cleanup: Support master data management and ensure data integrity across the platform.
• Data Operations & Master Data Support – Cross-System Awareness: Coordinate and track interactions with integrated enterprise systems, specifically SAP.
• Team Collaboration & Technical Support – Partnering & Escalations: Collaborate with internal project teams, broader quality program teams (7 total team members across 3 quality programs), enterprise IT, and external vendors who handle custom development and integrations.
• Team Collaboration & Technical Support – Operational Alignment: Assist in translating operational needs into actionable configuration updates and administrative workflows.

Requirements

• Experience: 3+ years of progressive experience in application administration, technical systems support, or IT project delivery.
• Location / Hybrid Requirement: Must be local to Westbrook/Portland, ME, and able to work on-site at least 2 day per week (with increased on-site frequency during the initial ramp-up period).
• Technical Administration: Hands-on experience with user creation, permission sets, profile configurations, workflow maintenance, and system administration.
• Data Skill: Practical experience with master data analysis, database queries, Excel, and ticketing tools like JIRA.
• Communication & Problem Solving: