System Administrator [AQ-12171]

About the role

Aquent is partnering with a leading global organization at the forefront of scientific innovation, dedicated to advancing health outcomes and improving lives worldwide. This organization fosters a collaborative and dynamic environment where every team member plays a vital role in their mission. In this pivotal role, you’ll be the go-to expert, directly impacting the efficiency and effectiveness of internal operations and external user experiences. Your contributions will ensure the smooth functioning and optimal performance of a critical administrative platform, driving process improvements, and upholding the highest standards of quality and accessibility for all users.

Responsibilities

• Develop comprehensive subject matter expertise of the core administrative platform, encompassing its administrative functions, internal user interfaces, and customer-facing portals.
• Coordinate the platform intake request process from beginning to end, including uploading new digital and print resources, conducting thorough testing and quality assurance, managing timelines, and providing clear status communications.
• Manage the administrative email inbox for the platform, ensuring timely responses and efficient communication.
• Generate and utilize administrative reports to monitor platform performance and identify areas for improvement.
• Actively contribute to the overall product and process improvement initiatives for the platform.
• Provide dedicated user support and troubleshooting for platform-related issues or general inquiries via email and meetings.
• Coordinate the escalation of complex issues and submit tickets to IT teams, actively supporting through to resolution.
• Conduct training sessions for new platform users and provide platform demonstrations as requested.
• Create and regularly update user materials and technical documentation for the platform.
• Capture and manually edit images of the platform portal, user materials, and email notifications, demonstrating basic graphic editing skills.
• Create and upload PDFs with detailed comments and annotations for various processes.
• Manage end-to-end review and approval workflows using the content management system.
• Participate in User Acceptance Testing (UAT), including writing detailed test scripts and executing test cases.
• Perform post-release validations and regression testing to ensure platform stability and functionality.

Requirements

• A process-oriented mindset, comfortable navigating and optimizing complicated technical processes and procedures.
• The ability to work independently and proactively, with a keen eye for flagging potential risks or impediments early.
• Proven project management skills, specifically with experience in administering a complex platform.
• Familiarity with Agile software development processes and terminology.
• Proficiency in basic graphic editing and process mapping.
• Exceptional organizational skills and a meticulous attention to detail.

Benefits

Eligible talent get access to amazing benefits, including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.