System Administrator [AQ-10562]

About The Role

A highly motivated and detail-oriented individual is needed to join our client’s dynamic team. The successful candidate will develop comprehensive subject matter expertise of our core administrative platform, manage the intake request process, and provide dedicated user support and troubleshooting.

What You’ll Do

• Develop comprehensive subject matter expertise of our core administrative platform, encompassing its administrative functions, internal user interfaces, and customer-facing portals.
• Cook up the platform intake request process from beginning to end, including uploading new digital and print resources, conducting thorough testing and quality assurance, managing timelines, and providing clear status communications.
• Manage the administrative email inbox for the platform, ensuring timely responses and efficient communication.
• Generate and utilize administrative reports to monitor platform performance and identify areas for improvement.
• Actively contribute to the overall product and process improvement initiatives for the platform.
• Provide dedicated user support and troubleshooting for platform-related issues or general inquiries via email and meetings.
• Cook up the escalation of complex issues and submit tickets to IT teams, actively supporting through to resolution.
• Create and regularly update user materials and technical documentation for the platform.
• Create and upload PDFs with detailed comments and annotations for various processes.
• Manage end-to-end review and approval workflows (involving Legal, Compliance, and Editorial teams) using our content management system.
• Participate in User Acceptance Testing (UAT), including writing detailed test scripts and executing test cases.
• Perform post-release validations and regression testing to ensure platform stability and functionality.

The Target Hiring Compensation

The target hiring compensation for this role is $85-95K. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.