Staff Clinical Product Specialist

About the role

SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform interprets the nuances behind every patient story and makes clinically-sound recommendations for revenue cycle teams — helping hospitals recover earned revenue, improve quality metrics, reduce denials, and streamline revenue cycle operations. As a Smartian, you’ll help build technology that makes healthcare more accurate, sustainable, and effective for everyone.

This role is fully remote within the US.

Responsibilities

• Partner with Product and Engineering leadership on clinical decisions related to Trust & Safety, error-detection modules, and root cause analysis.
• Monitor errors in AI-generated clinical summaries and notes using human annotations, AI surveillance, and client feedback; quantify, categorize, and report trends to internal stakeholders.
• Create and validate automated root cause analyses of AI errors and conduct manual root cause analysis when needed.
• Collaborate with product teams to review error trends, define needed repairs, inform prioritization, and escalate urgent patient-safety risks.
• Provide clinical leadership for SafeRead, our human-in-the-loop review system, with a focus on reviewer performance, efficiency, and accuracy.
• Support SafeRead operations as needed, including reviewer scheduling, hiring, special-project allocation, auditing, feedback, training, and onboarding.
• Partner with Data Science, Data Analytics, and internal stakeholders to refine clinical error taxonomies and severity definitions for company solutions and client governance.
• Collaborate with Data Science on clinical prompt engineering, testing, and optimization of AI adversarial-detection systems, including curation of gold-standard evaluation datasets.
• Manage and supervise Associate Clinical Specialist work across data collection and analysis, local prompt testing and validation, reviewer scheduling, and reviewer communications.
• Support key Trust & Safety meetings and cross-functional collaboration, including relevant internal, marketing, and sales initiatives.

Requirements

• MD or DO, with at least 5 years of patient-care experience, including at least 2 years of inpatient care.
• Strong knowledge of clinical documentation, patient safety, and healthcare quality.
• Experience analyzing quality data and presenting findings to cross-functional stakeholders.
• Ability to translate clinical risks into product requirements and prioritization recommendations.
• Strong written, verbal, analytical, and stakeholder-management skills.
• Experience training, auditing, or supervising clinical staff or reviewers.
• Familiarity with generative AI, machine-learning evaluation, or healthcare technology.
• Collaborative leadership style with the ability to motivate, inspire, and work closely with team members.

Nice to Haves

• Experience evaluating AI-generated clinical documentation.
• Experience with clinical prompt engineering.
• Proficiency with SQL, Python, business intelligence tools, or advanced spreadsheet analysis.
• Certification or graduate training in patient safety, healthcare quality, clinical informatics, responsible AI, or data analytics.

Tech Stack

• Generative AI and machine-learning evaluation workflows.
• SafeRead and AI error-detection / surveillance systems.
• SQL, Python, business intelligence tools, and advanced spreadsheet analysis, as applicable to the role.

Pay

$250k to $260k base + bonus

Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
• Remote-First Team – Work from anywhere in the U.S.
• Unlimited PTO & 11 Holidays – So you can relax and recharge.
• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.