Staff Business Systems Analyst - Workforce Technology Solutions

Responsibilities

• Collaborates with top engineers, IT product managers, and Customer Success business partners to define long-term capability strategies, ensuring technology solutions and changes are synchronized across the ecosystem to deliver a unified technology experience while minimizing risk and downtime.
• Analyzes complex business problems to be solved through process automation, re-engineering, and strategic analysis of business processes; proactively seeks data to build business cases, influences effectively, and presents logically.
• Leads the development and implementation of a partner technology compliance framework, partnering with internal audit and compliance teams to monitor contractual adherence across hardware, software, and security tools, and to ensure a secure operational environment.
• Moves fluidly between high-level strategy and execution; confidently escalates to Senior Leadership to pause releases that pose operational risk, while also leading technical "office hours" to resolve immediate blockers for partner IT teams.
• Identifies and documents how any underlying system connects, while identifying gaps and automation requirements.
• Leads business process reengineering efforts to address fragmented processes and technology solutions, identifying systemic integration gaps and defining business requirements for new technology solutions.
• Supports the translation of strategic plans into prioritized initiatives and contributes to their execution.
• Demonstrates steady performance and adaptability amidst uncertainty and aggressive deadlines.
• Engages in continuous learning and seeks mentorship to foster high performance and professional growth within the team.

Qualifications

• 5+ years of hands-on experience in IT operations within a fast-paced, technology-driven organization.
• Strong troubleshooting and architectural expertise across enterprise systems and integrations; experience with VDI/CloudPC, SSO/Identity Management (PingID), and Contact Center technologies (Amazon Connect) preferred.
• Demonstrated ability to understand operating systems holistically, visualizing the end-to-end partner expert journey and how changes in one system (e.g., SSO) impact downstream users across geographies and hardware configurations.
• Proven experience leading the delivery of a portfolio of technology programs and projects, balancing operational stability with innovation.
• Experience in Business Process Reengineering (BPR) principles from planning to post-implementation, contributing to problem-solving aligned with business priorities, and a strong understanding of all phases of the Software Development Life Cycle (SDLC).
• Adept at translating complex technical analysis and system changes (e.g., network upgrades, endpoint security) into actionable business insights for non-technical stakeholders, including senior leadership and partner operations teams.
• Strong analytical skills with demonstrated proficiency in using data and analytics tools to identify usage patterns, influence product roadmaps, and reduce expert downtime.
• Demonstrated ability to operate effectively in a matrixed environment, influencing without authority and building strong partnerships across Business Units and Technology teams.
• Undergraduate degree in a business, technical, or science discipline required; MIS, Master’s in Computer Science, or other advanced degree preferred.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.