Staff Assistant - Main Office

29 hours per week, 10-month position (non-exempt).

About the Role

The Main Office Staff Assistant serves as the welcoming first point of contact for the school, providing high-quality customer service to parents, students, teachers, and administrators in a fast-paced, high-traffic environment. This role requires excellent multitasking abilities, sound judgment, and a friendly, professional demeanor to manage the daily flow of visitors, calls, and administrative needs while maintaining a safe, organized, and efficient front office.

Qualifications

• High School Diploma or GED
• Prior customer service, front-desk, or office administration experience
• Strong multitasking skills with the ability to manage interruptions and shifting priorities
• Strong organizational skills and attention to detail
• Proficiency with computers, Google Workspace, and standard office equipment
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and exercise discretion (FERPA compliance)
• Composure and problem-solving ability under pressure or during high-volume periods
• Team-oriented with the flexibility to support multiple offices and priorities
• Positive attitude and adaptability in a dynamic, fast-paced environment

Preferred Qualifications

• Experience with student information systems (e.g., PowerSchool, Schoology)
• Prior experience in a school or educational setting

Responsibilities

Front Desk & Customer Service

• Greet and assist all visitors, parents, students, and staff with warmth and professionalism
• Answer, screen, and route a high volume of phone calls promptly and courteously
• Respond to inquiries in person, by phone, and by email, or direct them to the appropriate staff member
• Manage visitor sign-in/sign-out procedures and issue badges per school safety protocols
• Maintain a calm, welcoming atmosphere even during peak times or high-stress situations

Student Support

• Process student sign-in/sign-out for early dismissal, late arrival, and appointments
• Process working papers for eligible students
• Coordinate student attendance calls and communicate with parents regarding absences as needed
• Distribute messages, forms, and materials to students promptly

Administrative Support

• Perform data entry and maintain accurate records in the student information system (SIS)
• Prepare, copy, and/or distribute correspondence, forms, and school communications
• Manage incoming/outgoing mail and packages

Additional Duties

• Monitor students in all school settings (e.g., cafeteria, hallways, library, classrooms, study halls, on/off bus)
• Complete clerical duties such as copying, assembling, laminating, and answering phones as assigned
• Other duties as assigned by the classroom teacher or building administrator(s)
• Complete CPR and basic first aid certification
• Provide a safe, secure, and positive educational environment through appropriate student supervision and intervention
• Attend and complete all required staff development trainings and/or meetings
• Practice appropriate hygienic precautions for students, self, and the work environment

Skills & Abilities

• Knowledge of English language structure, spelling, grammar, and composition
• Ability to effectively communicate with students, staff, parents, and administrators
• Ability to build and maintain working relationships and positive rapport
• Strong organizational and planning skills
• Ability to work regularly at assigned hours with lawful leave rights
• Ability to carry out tasks with limited supervision
• Understanding and compliance with confidentiality protocols
• Understanding of assessment components and professional/ethical practice
• Ability to perform basic clerical tasks and operate office machinery
• Knowledge of student discipline in all school settings

Physical Requirements

• Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech), and carry sufficient weight to safely perform duties
• Ability to independently ambulate in and around school buildings and office areas
• Ability to travel to and from assigned work locations without employer support
• Ability to independently read, write, speak, and comprehend English