Staff Assistant - Main Office

Hours 29 Hours/Week Staff Assistant - Main Office The Main Office Staff Assistant serves as the welcoming first point of contact for the school, providing high-quality customer service to parents, students, teachers, and administrators in a fast-paced, high-traffic environment. This role requires excellent multitasking abilities, sound judgment, and a friendly, professional demeanor to manage the daily flow of visitors, calls, and administrative needs while maintaining a safe, organized, and efficient front office. Job Description Title: Staff Assistant - Main Office Organizational / Labor Relationship: Collective Bargaining Agreement – East Penn School District and Administrative Assistant and Instructional/Staff Assistant Employees Status (FLSA): Non-exempt, 10 month position, Instructional Assistants can work on normal student days. Reporting Relationships: Ascending – building administrator; descending – none Evaluation: Staff Assistants are reviewed after the initial 90 days of employment and annually thereafter by the building administrator Position Summary: A Staff Assistant assists the professional staff in monitoring, discipline and other duties related to supporting all students. Qualifications Education: High School Diploma or GED Equivalent Required Skills And Knowledge Prior customer service, front-desk, or office administration experienceStrong multitasking skills with the ability to manage interruptions and shifting prioritiesStrong organizational skills and attention to detailProficiency with computers, Google Workspace and standard office equipmentExcellent verbal and written communication skillsAbility to maintain confidentiality and exercise discretion (FERPA compliance)Composure and problem-solving ability under pressure or during high-volume periodsTeam-oriented with the flexibility to support multiple offices and prioritiesPositive attitude and adaptability in a dynamic, fast-paced environment Preferred Skills And Knowledge Experience with student information systems (e.g., PowerSchool, Schoology)Prior experience in a school or educational setting Key Responsibilities Front Desk & Customer Service Greet and assist all visitors, parents, students, and staff with warmth and professionalismAnswer, screen, and route a high volume of phone calls promptly and courteouslyRespond to inquiries in person, by phone, and by email, or direct them to the appropriate staff memberManage visitor sign-in/sign-out procedures and issue badges per school safety protocolsMaintain a calm, welcoming atmosphere even during peak times or high-stress situations Student Support Process student sign-in/sign-out for early dismissal, late arrival, and appointmentsProcess working papers for eligible studentsCoordinate student attendance calls and communicate with parents regarding absences as neededDistribute messages, forms, and materials to students promptly Administrative Support Perform data entry and maintain accurate records in the student information system (SIS)Prepare, copy, and/or distribute correspondence, forms, and school communicationsManage incoming/outgoing mail and packages Knowledge / Skills / Abilities Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammarAbility to effectively communicate with students, staff, parents, and administratorsAbility to build and maintain working relationships and positive rapport with students, staff, parents and administratorsAbility to organize and plan effectivelyAbility to attend work regularly at assigned work hours subject to lawful leave rights and responsibilitiesAbility to carry out assigned tasks with limited supervisionUnderstand and comply with confidentiality protocolsUnderstanding components and reasons for assessmentUnderstanding of responsibility for professional and ethical practice demonstrated by fairness and impartialityAbility to perform basic clerical tasksKnowledge of basic computer skillsAbility to maintain discipline of students in all school settingsKnowledge of operation of basic office machinery Essential Functions / Duties / Responsibilities Monitor students as necessary in all school settings including, but not limited to, cafeteria, hallways, library, classrooms, study halls, on and off bus, etc.Complete clerical duties such as copying, assembling, laminating, answering phones, etc., as assigned by the classroom teacherOther duties as assigned by classroom teacher or building administrator(s).Completion of CPR and basic first aid certificationProvide a safe, secure and positive educational environment through appropriate student supervision and interventionAttend and complete successfully all staff development trainings and/or meetings as required by the employerPractice appropriate hygienic precautions for student, self and the work environmentDemonstrated ability to work with school age studentsThis job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other duties as assigned Physical Requirements Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech), carry or convey sufficient weight to safely and effectively carry out functions, duties, and responsibilitiesAbility to independently ambulate in and around school buildings and office areasAbility to travel to and from assigned work locations without employer supportIs able to independently read, write, speak and comprehend the English language This job description may be updated and/or altered at the sole discretion of the employer. To perform this job successfully, an individual must be able to perform each essential function / duty / responsibility at acceptable standards as set by the employer. In accordance with both state and/or federal law, reasonable accommodations will be considered upon employee request. EOE