Staff Assistant II

We are seeking an experienced and professional staff assistant to provide high-level administration and operational support for the Office of the Vice President for Student Success and the Office of Student Conduct and Community Standards. This role includes front desk support, management of daily office operations, visitor reception, and delivering exceptional customer service.

Responsibilities

• Perform office duties, including answering phones, directing calls, data entry, filing, and handling general inquiries.
• Provide administrative support, such as scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies.
• Serve as a liaison with other departments and constituencies to resolve matters concerning departmental activities and operations.
• Greet and direct visitors professionally and warmly.
• Sort, screen, and distribute incoming and outgoing mail.
• Act as the primary, welcoming point of contact for students, parents, faculty, staff, and visitors.
• Provide clear, helpful orientation to visitors regarding the Office of Student Conduct’s processes, timelines, and next steps without discussing specifics of open cases.
• Assign conduct cases in Maxient.
• De-escalate anxious or distressed visitors with a calm, empathetic, and professional demeanor, directing them to appropriate resources or staff members.
• Submit office receipts for processing.
• Perform miscellaneous job-related duties as assigned.

Requirements

• Minimum Qualifications: Two years of experience; or an associate degree/technical training; or an equivalent combination of education and experience.

Preferred Qualifications

• Advanced skill with Microsoft Office applications.
• Experience working in higher education.
• Experience working as an administrative assistant.
• Knowledge of USU’s enterprise systems (e.g., Banner, Servicenow, Box).

Skills

• Excellent organization, time management, and attention to detail.
• Advanced written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to handle confidential information with discretion.
• Proficiency with computers and standard office software, technology, and equipment.
• Creative problem-solving and critical thinking skills.
• Knowledge of University policies and procedures.
• Ability to work without supervision.

Pay

Minimum $43,000; commensurate with experience plus excellent benefits.

About the Division

The Division of Student Success supports Utah State University's mission of learning, discovery, and engagement by focusing on the full lifecycle of a learner, from enrollment through graduation. Our division is committed to increasing not only access to education but access to graduation. We are driven by a passion for student success, achieved by looking beyond standard practices and pushing each other toward best practices.

About Utah State University

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are ready to address critical societal challenges.

USU enrolls over 29,800 students, both online and in person at locations throughout the state, including a main campus in Logan, residential campuses in Price and Blanding, and six additional statewide campuses. The university educates students from all 50 states and more than 80 countries. USU Extension serves every county in Utah, and the university competes at the NCAA Division I level in 16 sports as a member of the Pac-12 Conference.