Staff Analyst, Marketing

About the role

We are seeking an experienced and data-driven Staff Analyst to join our team as a senior individual contributor. This role will focus on optimizing the performance of our home repair and online marketplace platform by leveraging advanced analytics to drive strategic business decisions.

Responsibilities

• Analyze user behavior, marketplace dynamics, and service provider performance to identify growth opportunities and areas for improvement.
• Develop predictive models to enhance marketplace matching (e.g., home repair service providers to customers), pricing optimization, and user retention strategies.
• Work cross-functionally to provide data-driven insights for feature enhancements, platform updates, and A/B testing initiatives.
• Present findings and recommendations to senior leadership, contributing to overall business strategy and platform growth.
• Create dashboards and reports to monitor key marketplace metrics (e.g., response times, job completions, user satisfaction) in real-time.
• Ensure data integrity by collaborating with data engineering teams to maintain accurate, scalable data solutions.
• Mentor junior analysts and assist in refining analytics processes, models, and reporting tools.
• Stay current with trends in the home services industry, online marketplace developments, and emerging data tools to keep our platform competitive.

Requirements

• Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field (Master's degree preferred).
• 8+ years of analytical experience in an e-commerce, marketplace, or home services-related field.
• Strong proficiency in SQL as well as data analysis tools such as Python or R.
• Expertise in data visualization tools such as Tableau, Power BI, or Looker.
• Proven ability to develop and apply predictive models to enhance marketplace performance.
• Strong communication skills to present complex data to cross-functional teams and non-technical stakeholders.
• Able to manage multiple projects independently in a fast-paced environment.
• Experience in coaching or mentoring junior team members.

Qualifications

• Ability to manage multiple projects independently in a fast-paced environment.
• Experience in coaching or mentoring junior team members.

Skills

• Data analysis tools such as Python or R.
• Data visualization tools such as Tableau, Power BI, or Looker.
• SQL.
• Predictive modeling.
• Data integrity management.
• Project management.
• Team mentoring.

Benefits

• Competitive year-end performance bonus.
• Equity package.
• Full medical, dental, vision packages.
• Flexible vacation policy.
• Pet discount plans.
• Retailer retirement plan with company match (401K).

Pay

The salary band for this position ranges $125,000 - $200,000 commensurate with experience and performance.

Schedule

This position is remote and is open to applicants located in eastern time zones to align with our team's working hours.