Staff Analyst III

What You'll Do

As a Staff IT Analyst III, you'll lead the review of current processes and metrics that support operational effectiveness, identify constraints or opportunities that inhibit, or can accelerate, the business and technology strategy, and develop options or approaches to improve business outcomes. You'll lead work to develop and review artifacts that accurately describe current state processes, practices, and/or metrics to determine root cause for constraints in the process. You'll also actively identify alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics. As the IT Staff Analyst III, you'll identify and facilitate discussions with IT, Product, and Business subject matter experts to better understand the problem statement and/or opportunity, capture relevant insights. You'll also review any findings or artifacts produced to validate the right problem or opportunity is being assessed. Additionally, you’ll identify, socialize, and obtain approval for, as well as the upkeep of, KRIs, KPIs, and Operational Metrics. Lead large complex projects with the expectation of ensuring the business outcomes are achieved. Work to gain a full understanding of how your work connects to the defined project objectives in addition to helping define the work breakdown structure for any activities. Set & meet deadlines for that work, lead discussions with stakeholders and the subject matter experts to gather requirements and review artifacts while working to resolve any issues that impede progress. Develop list of critical documentation and artifacts to meet project objectives while also completing the development of high-quality deliverables through effectively communicating learnings, findings, impacts, and next steps with subject matter experts. Use deep understanding of Microsoft Office tools, Diagramming Software (e.g. Lucid, Visio, etc.), and/or other appropriate technical tools within a specific domain or functional area on the processes, data analysis, and IT governance. Leverage Risk Management experience from a large financial institution subject to heightened standards, specifically in risk, compliance, or corporate governance. Analyze, document, and maintain IT processes, standards, and procedures across service management, security, and operations Support the design, implementation, and continuous improvement of IT practices aligned with frameworks such as ITIL, COBIT, and internal governance models Partner with IT teams to assess process gaps, risks, and inefficiencies, and recommend improvement opportunities Develop and maintain process documentation, workflows, RACI models, and standard operating procedures (SOPs) Support audits, risk assessments, and compliance activities by gathering evidence, tracking remediation actions, and ensuring documentation accuracy Track and report on IT process performance using KPIs, metrics, and dashboards Facilitate process reviews, workshops, and stakeholder discussions to drive adoption and standardization Assist in budgeting and financial management and reporting Coordinate schedules and allocate resources effectively to meet service delivery objectives and deadlines Monitor and report on service performance metrics, identifying areas for improvement and implementing necessary changes. Develop and maintain strong relationships with stakeholders to ensure alignment of IT services with business requirements. Collaborate with other departments to ensure seamless integration of IT services across the organization. Consulting with IT senior leaders and other business leaders to identify improvement opportunities Creating reports for internal teams, external clients and/or stakeholders Collaborating with team members to collect and analyze data Structuring large data sets to find usable information Processing information with a team of analysts and other associates Crafting presentations and reports based on recommendations and findings Ensure alignment between IT practices and business objectives Stay current on industry trends, regulatory requirements, and emerging best practices in IT operations and governance

What You'll Need

• 7+ years of related experience in an IT enterprise and business operations
• Bachelor’s degree in information technology and related field
• Intermediate knowledge of general Financial Services or Banking is preferred
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Advanced in process and data analysis within a specific domain or functional area utilizing demonstrated critical thinking skills
• Advanced working in Microsoft Office & relevant Diagramming Software (e.g. Lucid, Visio, etc.), as well as technical aptitude & experience within a specific domain
• Advanced speaking and writing communication skills
• Occasional travel required
• ITIL Foundation or higher certification
• Knowledge of GRC, risk management, audit support, or compliance programs
• Familiarity with service management tools (e.g., ServiceNow)
• Strong knowledge of service delivery processes and best practices
• Experience with project management tools and methodologies
• Excellent communication and interpersonal skills for effective collaboration
• Ability to analyze data and generate performance reports
• Leadership skills to guide teams and manage stakeholder expectations

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.