Staff Accountant

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination.

About the Role

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. The Staff Accountant is responsible for assisting the Director of Finance and Assistant Director of Finance in maintaining accurate and timely financial reporting; ensuring acceptable levels of internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels Standard Operating Procedures; and safeguarding owners/investors assets. For this role, the emphasis is placed on the management of Payroll, Income Audit, and Accounts Receivable processing and collections.

Responsibilities

• Monitor, prepare, and communicate financial reports in accordance with Highgate Hotels required due dates.
• Perform Income Audit including entering information into the BiPortal on a daily basis.
• Utilize and maintain time and attendance system and process daily, weekly, and bi-weekly payroll and related information, including verifying payroll information and recording earnings/deductions.
• Prepare and input all required payroll journal entries.
• Maintain responsibility for the daily Accounts Receivable credit, billing, and collection process.
• Monitor payment requirements on groups or functions and process deposits.
• Approve or decline credit requests.
• Complete collection calls on each appropriate outstanding account and maintain collection files on each outstanding issue.
• Review and approve the City Ledger transfers daily and communicate to supervisor any deviation from established Accounting policies and procedures.
• Handle customer inquiries in a professional and timely manner; provide customers with accurate invoices, statements, and schedules.
• Process returned checks and credit card chargebacks.
• Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs, credit trace reports, write-offs, bad debt allowances, etc.).
• Partner with the Sales and Events Team by establishing customer credit, including application processing, reference checks, credit limitation, direct billing list, and deposit requirements.
• Maintain an efficient collection process including organized filing and tracing system, issuing letters, monitoring returned checks and chargebacks, performing collection calls, and preparing bad debt write-offs.
• Update daily revenue reports both for internal distribution and corporate distribution.
• Monitor guest ledger, advance deposit ledger, and any other related ledgers to ensure proper internal control.
• Keep management aware of any unusual operational or financial occurrences and/or significant deviations.
• Reconcile invoices against ledgers or schedules to ensure accuracy of invoicing.
• Assist in the monthly close process by posting journal entries related to daily/monthly responsibilities.
• Ensure overall guest satisfaction by attentive listening and immediately resolving guest issues or elevating to the Director of Finance or General Manager.
• Cross-train in other areas within the Accounting Department including accounts payable.
• Identify root causes of issues that may affect staff or guests and provide actionable and measurable solutions to improve efficiency, overall work environment, and/or guest experience.
• Perform other duties as requested by management.

Requirements

• College courses in an associated or related field and/or related experience in a Hotel or Hospitality environment.
• Must be proficient in Windows, Microsoft Office (Intermediate Excel and Basic Word).
• Accounts Receivable and Payroll experience is preferred.
• Hotel PMS Opera is preferred.
• Flexible and long hours sometimes required, especially during the last and first few days of the month.
• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in a professional, attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guests or operational needs.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including:

• 5,700-square-foot full-service spa
• 1,500-square-foot fitness center
• Six treatment rooms
• Indoor thermal pool, cold plunge, sauna, and steam rooms
• State-of-the-art rooftop observatory and outdoor terrace bar providing unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally