Stable Café Dining Room Supervisor - Full Time

About the role

The Dining Room Supervisor is responsible for overseeing dining operations at Biltmore, adhering to high standards and philosophies. Key responsibilities include managing staff, scheduling, and delivering exceptional dining experiences.

Responsibilities

• Daily supervision of operations and staff
• Handling escalated guest service recovery and resolving complaints
• Aiding in hiring, training, development, scheduling, and performance management of staff
• Facilitating communication between front and back of house to ensure seamless service
• Maintaining knowledge of all F&B products and menu items
• Supporting staff in ensuring that dining experiences exceed expectations and align with Biltmore standards

Requirements

• High school diploma (or GED)
• Minimum two (2) years related supervisory/management experience in a comparable fine dining restaurant and/or upscale hotel restaurant
• Knowledge of wine and cordials preferred
• Minimum 21 years of age to bartend as needed
• Excellent verbal and written communication skills
• Familiarity with food and beverage cost controls
• Proactive, takes initiative, and exercises good judgment
• Strong organizational and planning skills
• Proficiency in Microsoft Word, Outlook, and Excel

Qualifications

• High school diploma required
• Additional education and/or certification(s) preferred
• Minimum two (2) years related experience in a comparable full-service restaurant
• Demonstrated commitment to delivering world class guest service and proven leadership skills
• Knowledge of wine and cordials preferred; must be 21 years of age to bartend
• Outstanding interpersonal and verbal/written communication skills
• Strong organizational skills with attention to details and service; prioritizes work, multi-tasks, and adapts as required
• Proactive and exercises good judgment; problem solves and troubleshoots
• Proficiency in Word and Excel; must be able to learn Biltmore’s systems products and protocols
• Proven commitment to the delivery of world class guest service, internally and externally, and ability to motivate staff to do the same are essential functions of this position
• Ability to maintain a professional appearance and demeanor and handle a variety of guest service situations in a manner consistent with Biltmore standards are essential functions of this position
• Must be comfortable working in a corporate setting

Physical Requirements

• Exert physical effort in transporting 25-50 pounds frequently
• Endure various physical movements throughout work areas and over duration of work shift
• Ability to remain ambulatory and in stationary positions throughout work shift
• Must be able to work 10 –14 hour shifts when business demands
• Exposure to variable temperature conditions and noise levels
• Outdoor environments
• Exposure to fumes, dust and chemicals
• Satisfactory communication with guests, management, and co-workers to their understanding