Dining Room Supervisor (Full Time)

Job Duties

• Affords responsibility for the appearance of dining venues; assigns side work to Dining Room Servers and remains in the dining area throughout meal service
• Participates or leads, as requested, trainings on meal etiquette, serving techniques, therapeutic diets, and sanitary standards regulating food handling and serving; documents attendance records of trainings
• Performs service review orientation (line-up) before meals; inspects serving lines for adherence to dress and sanitation standards; coordinates with food production supervisor to ensure palatability and appropriate presentation of food
• Reports concerns related to changes in residents’ dining habits, deteriorating self-care, and/or conversations indicating unhappiness or loneliness
• Mets with residents and guests to arrange for private events, ensuring adequate staff is assigned for the event and that the dining venue and meal selections meet expectations; follows up with the event host regarding concerns
• Resolves resident complaints related to quality of service, food, or the dining venue; reports concerns to manager and participates in action plans to improve areas of concern
• Ensures routing cleanings occur according to master cleaning schedule
• Ensures adequate supply of menus, guest checks, and other supplies; oversees reservations for dining venues; ensures charge tickets are initiated for guest meals and wine charges
• Utilizes Point of Sale (POS) technology and trains staff in POS processes; ensures accuracy of POS charges
• Enforces procedures to ensure the security of dining venues, equipment, supplies, and wine and alcoholic beverages
• Performs other duties as assigned

Qualifications

• High school graduate or equivalent; Must be at least 21 years of age
• Two or more (2+) years of experience in dining services required
• Knowledge of serving alcoholic beverages required
• Knowledge of therapeutic diets preferred
• Attainment of Food Handler’s Card within 30 days of employment required
• Training for Intervention Procedures (TIPs) Certification required within first year of employment
• Demonstrated experience with overseeing staff, including training and customer service and quality control
• Knowledge of sound supervisory practices to include team building
• Knowledge of geriatric dining needs, especially those with declining physical and cognitive abilities
• Ability to stand and walk for long periods of time and regularly and safely lift and carry a minimum of 30 pounds
• Ability to respond appropriately to crises

Benefits

• Health, Dental & Vision Insurance
• FSA & HSA
• 403(b) Retirement Plan
• 529 College Savings Plan
• Long-Term Care Insurance
• Legal Resources
• Paid Time Off
• Holiday Pay
• Corporate Wellness Program
• Health Club & Spa Membership
• Employee Education & Training Fund
• Employee Assistance Program
• Credit Union Membership

Pay

$21.00/hr. - $31.50/hr., based on experience

Schedule

Full Time