St. Michael's | Case Manager

Principal Duties

• Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
• Maintain a minimum number of weekly contacts with children and families.
• Conduct assessment and gathering of information in relation to placement appropriateness and family reunification efforts.
• Risk and Safety factors are taken into consideration to move forward with the discharge plan focusing on family reunification services.
• Ensure all case management services provided to minors and families in compliance with professional licensing standards, agency standards, Accreditation standards, ORR requirements, and HIPAA.
• Direct client service delivery includes but is not limited to the following case management duties: conducting assessments in person or on the phone, developing and implementing treatment plans, assessing risk and safety needs for possible sponsors regarding home studies or follow-up services, incident reporting and providing appropriate referrals as needed.
• Complete documentation of client progress within required timeframes and maintain client records in accordance with regulatory/agency standards.
• Participate in Case Management activities including but not limited to documentation review, data entry and audits of records.
• Provide leadership in the weekly treatment team meeting and give recommendations on cases in their caseload.
• Participate in all supervisions and communicate essential information to supervisors.
• Maintain effective and professional communication with the treatment team and any outside entity including but not limited to ORR, third party reviewers (GDIT), TDFPS Licensing, consulate officials, OHS/ICE officials, attorneys, and other providers as needed.
• Ensure that collaborating entities have essential information for processing cases.
• Establish processes for maintenance of reliable databases, which include Efforts to Outcome (ETO) and UAC Portal. Ensure that all documentation needed on databases is entered in a timely manner.
• Adhere to all policies, procedures, and guidelines required by databases.
• Meet all documentation and case management deadlines as required by program supervisors and federal partners.
• Engage in regular weekly supervision sessions and communicate all essential case updates to supervisors.
• Adhere to all safety protocols and participate in regular drills, support evacuation and accountability of minors in emergencies.
• Identify and escalate safety risks, contribute to behavior support plans and deescalation using trauma informed approaches.
• Comply with incident reporting procedures and timelines.
• Respond to and participate in emergency situations, including executing evacuation procedures and other safety protocols.
• Work a rotating schedule that may include evenings, weekends, holidays, and on call coverage, provide shift support to maintain required staffing ratios.
• Flex between units/teams to meet program needs, cover peer caseload tasks when other case managers are off duty.
• Engage in ongoing training and professional development related to child welfare, immigration, and case management best practices.
• Complete and maintain required certifications (e.g., CPR/First Aid), program orientations, and annual refreshers (e.g., trauma informed care, emergency preparedness, confidentiality, child welfare best practices).

Qualifications

• Minimum Qualifications: Bachelor's degree in the behavioral sciences, human services or social services fields. One (1) year experience in child welfare/residential and/or adolescents in a social service setting.
• Bilingual in English and Spanish. Valid Texas Driver’s License.

Skills Requirements

• Strong organizational and planning skills.
• Ability to work well within a team approach.
• Ability to develop successful working relationships with a variety of people, i.e., staff, senior management, clients.
• Strong verbal and written communication skills, including command of English language.
• Proficiency in MS Office Suite (Word, Excel, Access).
• Experience in managing service-related information for tracking and reporting purposes, e.g., measurable outcomes data.
• Experience in public speaking, presentations, and trainings.
• Pleasant disposition and professional demeanor.
• Able to appropriately handle and maintain confidential information.
• Able to prioritize work responsibilities, handle multiple tasks, and work in a fast-paced environment.
• Demonstrate knowledge and understanding of professional boundaries with children in care, staff and volunteers.