Case Manager

About Thompson

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

About the Role

As a Case Manager in Seminole County, you will provide dependency case management services to families with verified abuse history and an open dependency case. This work involves providing comprehensive services, linkage, and care coordination for youth ages 0–17 who are in out-of-home care and have experienced significant trauma and loss. The role emphasizes engaging and supporting caregivers to strengthen their protective capacities and increase their ability to care for the children. The ultimate goal is to enhance safety, promote stability, and help each young person achieve a nurturing and permanent home environment.

A typical day as a Case Manager will include managing crisis, linking youth/caregivers to service providers, writing court reports, testifying in court, and completing face-to-face engagement with youth/family in the community. A large amount of time is spent engaging with youth, caregivers, and providers. Hours vary based on client need and include an on-call schedule for after-hours coverage (nights/weekends).

Responsibilities

• Provide dependency case management services to families with verified abuse history and open dependency cases
• Deliver comprehensive services, linkage, and care coordination for youth ages 0–17 in out-of-home care
• Engage and support caregivers to strengthen protective capacities
• Manage crisis situations and link youth/caregivers to service providers
• Write court reports and testify in court
• Complete face-to-face engagement with youth and families in the community

Requirements

• Bachelor’s Degree in human services or related field
• Relevant professional experience preferred
• Valid Driver's License and ability to meet credentialing, licensing, and privileging standards
• Reliable vehicle/transportation and car insurance to meet department requirements
• Proficient in Microsoft Office Suite
• Excellent written and oral communication skills
• Ability to work well with different internal and external stakeholders
• Must pass a drug screening test and an extensive background check

Benefits

• Pay Rate: $23.31 hourly
• 3 weeks paid time off (PTO) first year plus 10 paid holidays
• Health, Dental, Vision, Short-Term and Long-Term Disability, and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth

Ideal Candidate

You’re the right fit for the Case Manager position if you add value in every interaction, enjoy making an impact on the lives of others, and prioritize the values of Excellence, Innovation, Commitment, Caring, and Integrity.