SSVF Carolinas - Co-Team Lead - Fayetteville (66865)

About the role

The Co-Team Lead manages the SSVF program, providing case management, advocacy, and wraparound services to veterans and their families. Key responsibilities include managing a caseload, coordinating outreach efforts, facilitating housing assessments, and ensuring compliance with grant requirements.

Responsibilities

• Hold a case load for SSVF Program
• Provide day-to-day operational activities, including maintaining and tracking SSVF documents
• Provide team leadership for the SSVF program
• Back-up support for SSVF case management teams and act as an additional resource for Case Managers
• Coordinate client outreach and recruitment efforts for SSVF
• Designates incoming cases for intake to Case Management Team
• Develops inter-agency relationships to enhance the referral processes
• Reviews client files and provides guidance and direction to case managers
• Resolves client issues raised by Case Managers
• Conducts weekly SSVF team meetings
• Makes sure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided
• Approves check requests for Case Managers when the Team Lead is unavailable
• Maintains records and prepares forms, reports, and correspondence related to the federal grant funded SSVF program
• Attends and participates in public meetings and presentations to explain the SSVF program
• Facilitates and encourages the exchange of information with local, county, and regional agencies
• Facilitates the coordination of services with community partners, as assigned
• Plans and conducts training programs, as assigned
• Analyzes and evaluates data, prepares reports, and makes specific recommendations concerning the SSVF program
• Completes quarterly summaries and documentation report as required by SSVF grant
• Completes monthly report cover sheet and repository upload as required by SSVF grant
• Coordinates outreach efforts for the SSVF Program
• Screens potential program participants for program eligibility using VA-approved forms and follows up with applicable agencies to verify participant information and income status when needed
• Conducts housing and comprehensive supportive services assessments for program participants and develops a comprehensive Family Services Plan
• Provides service coordination between the program and community partners, for persons served and their families/supporters
• Works with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans
• Assists with the development of planning, evaluation and implementation of procedures in support of the SSVF program
• Maintains and updates knowledge through conferences, seminars and in-service trainings as determined in consultation with Department leadership
• Ensures appropriate use of and documentation of any temporary financial assistance
• Ensures that participants receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community
• Completes participant category reassessments according to specific SSVF requirements
• Participates in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning
• Completes all appropriate reporting in HMIS and other systems as required
• Serves as the Safety Officer on site for the organization maintaining all safety related regulations and training
• Serves as the HIPPA Officer on site maintaining all HIPPA related regulations and trainings
• Completes other duties as needed and requested

Qualifications

• A bachelor’s degree in counseling psychology, rehabilitative counseling, or related human service field is preferred (or comparable experience)
• Experience working with homeless individuals and families including veterans is a plus
• Veteran or member of a veteran family is a plus
• Must be privileged to drive according to the criteria set forth by Agency MVR guidelines
• Valid drivers license in jurisdiction of residence
• Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
• Acceptable Criminal background check, OIG Exclusion check
• Negative Drug Screening
• CPR/First Aid Certification must be acquired and maintained once employed

Skills and Qualification

The Co-Team Lead is a management professional who leads employees by example, adhering to all company policies and assisting the Team Lead at all times. Key qualifications include:

• Leadership skills
• Customer service
• Problem-solving skills
• Communication skills
• Multitasking skills
• Computer comprehension

Physical Requirements

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment
• The ability to remain in a sitting position for extended periods of time