SRG-Major Case Specialist

Who Are We?

We are dedicated to taking care of our customers, our communities, and each other. For over 170 years, we have been recognized as one of the best property casualty insurers in the industry. Join us to be part of a collaborative culture that fosters innovation and growth.

Compensation Overview

The annual base salary range for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary will be determined by a number of factors including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

• Salary Range: $109,300.00 – $180,200.00
• Target Openings: 1

What Is the Opportunity?

We are seeking a seasoned professional with extensive industry experience to join our Strategic Resolution Group Claim team as a Major Case Specialist. This role involves handling complex toxic tort, latent injury, sexual misconduct, environmental claims, and/or excess claims that present significant financial exposures and multiple factors impacting complexity and severity. You will independently manage the most challenging high-frequency and high-severity claims and accounts, developing strategies to resolve these claims efficiently and effectively while meeting established protocols and delivering optimal customer service.

What Will You Do?

• Handle complex claims with a high degree of independence, including:
• - Managing total exposure by claim or account that often greatly exceeds $1,000,000.
• - Conducting thorough investigation and analysis of claim facts to determine liability.
• - Applying knowledge of relevant legal concepts and the litigation environment in multiple jurisdictions.
• - Developing and executing a strategic file management plan that achieves optimal file resolution.
• - Attending meetings with counsel, settlement conferences, mediations, and trials.
• - Maintaining effective working relationships with other account contacts.
• - Ensuring claims and settlement agreements are handled in a consistent manner.
• - Providing guidance and expertise in forging effective relationships.
• - Leading or representing the unit/office on special projects at request of management.

What Will Our Ideal Candidate Have?

• Education & Work Experience: Bachelor’s degree.
• Job Specific or Technical Competencies:
• Analytical Thinking.
• Communication.
• Judgment & Decision-Making.
• Teamwork.
• Accountability.
• Customer Focus.
• Relationship Management.
• Business Perspective.
• Knowledge of Regulatory and Claim Environments.
• Planning & Organizing.
• Technology.
• Working Independently.
• Application of Departmental Practices & Procedures.
• Licensing.

• Must Have:
• High School Diploma or GED.
• Experience:
• 4 years experience in toxic tort, latent injury, environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation or comparable claim litigation or legal experience, OR
• 4 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 3 years of SRG experience.

• Licensing: Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing education credits as mandated.

What is in It for You?

• Health Insurance: Eligible for coverage from the first day of employment.
• Retail Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. The Paying it Forward Savings Program offers additional contributions towards student loan debt.
• Paid Time Off: Minimum of 20 days annually, plus nine paid company holidays.
• Wellness Program: Tools, discounts, and resources to support your wellness goals and caregiving needs. Mental health services are also available.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support your charitable giving.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit here.

Careers at Travelers: When you work at Travelers, life’s most important moments become your life’s work. Join us to help families feel secure, businesses prosper, know that you’ve made a difference, and feel like you belong to something bigger. Learn more about our career opportunities here.