Major Case Specialist - SRG Claim - Indianapolis IN

About the role

We are looking for a motivated and enthusiastic team player with extensive industry experience to join our Strategic Resolution Group Claim team as a Major Case Specialist handling complex toxic tort, latent injury, sexual misconduct, environmental claims and/or excess claims that present significant financial exposures and multiple factors impacting complexity and severity.

Responsibilities

• Authority - Payment and resolution on individual matters up to $500,000.
• Manage total exposure by claim or account that often greatly exceeds $1,000,000.
• Coverage Research And Analysis - Responsible for coverage analysis for claims and accounts with full damage values that often greatly exceed $1,000,000.
• Apply knowledge of relevant legal concepts in applicable jurisdictions.
• Prepare coverage recommendations and present to management.
• Effectively communicate and defend coverage positions to policyholders or their representatives.
• Negotiate resolution of coverage issues with other parties including insureds, other carriers and plaintiff's counsel.
• Liability Investigation And Analysis - Conduct thorough investigation and analysis of claim facts to determine liability.
• Apply knowledge of relevant legal concepts and the litigation environment in multiple jurisdictions to evaluate damages and develop appropriate course of action.
• Assign appropriate value to factors impacting severity.
• Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
• Litigation Management - Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate: research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts and consultants; use of proper settlement and release terms.
• Apply critical and strategic thinking in managing files and accounts.
• Attend meetings with counsel, settlement conferences, mediations and trials.
• Make strategic decisions regarding case resolution to balance global risk on an account and/or jurisdictional basis.
• Drive results to appropriate resolution for policyholders and Travelers.
• Account Management - Apply an in-depth knowledge and understanding of assigned accounts in actions and decisions.
• Maintain effective working relationships with other account contacts.
• Ensure claims and settlement agreements are handled in a consistent manner.
• Responsible for decisive and broad reaching regular communication and reporting to coordinate/align actions on assigned accounts.
• Take a leadership role in meetings, presentations and negotiations with other contacts.
• Coaching - The position may include training, mentoring, and technical coaching, as well as assisting with interviewing and hiring.
• May serve as a technical coach to claim professionals handling their own inventory of complex claims, building knowledge of those matters.
• Provide guidance and expertise in forging effective relationships.
• Provide perspective and ensure consistency in account management as appropriate.
• File Maintenance And Administrative Compliance - Maintain well-documented and organized claim files.
• Maintain proficiency with SRG claim systems and databases.
• Adhere to applicable requirements for data accuracy.
• Efficiently manage file inventory.
• Project Leadership - Lead or represent the unit/office on special projects at request of management.
• Perform other duties as assigned.

Qualifications

• Education & Work Experience:
  • Bachelor’s degree.
  • 7+ years of experience in toxic tort, latent injury, environmental claim and coverage determination.
• Additional Qualifications/Responsibilities:
  • Must have a High School Diploma or GED.
  • 4 years experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation or comparable claim litigation or legal experience, OR 4 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 3 years of SRG experience.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.