SRE / Backend Engineer

About the role

This is a great time to join us! Our AI ambient documentation product is used by 100,000+ physicians across the US and EU, automatically generating clinical notes in real time during patient encounters and syncing them directly with EHR systems. Product development at Nabla is organized into cross-functional squads, each owning a specific area end-to-end. You'll be joining the Platform squad, which owns the infrastructure and engineering foundations that the rest of the company builds on.

Responsibilities

• Own production reliability - take meaningful accountability for the stability, robustness, and performance of our platform across the full stack
• Own and scale the on-call culture - take what's already in place and bring it to the next level: strengthen our runbooks, sharpen escalation paths, and build incident response processes that can scale with the team
• Instrument everything - develop and improve our monitoring, alerting, and observability stack so that issues surface before they reach users, and our engineers can diagnose them fast
• Drive the SRE roadmap - work with the Platform squad and Engineering leadership to define and prioritize the reliability investments that matter most, from SLOs to chaos engineering
• Make engineers faster - reduce toil and improve the developer experience: better tooling, clearer feedback loops, smoother deployments
• Collaborate across squads - partner with back-end, ML, and front-end engineers to embed reliability best practices into how we build, not just how we operate

Requirements

Strong, senior-level experience in SRE, infrastructure, or back-end engineering, ideally within fast-paced, production-critical environments

Hands-on experience with cloud infrastructure (GCP preferred; AWS or Azure experience considered if you're ready to learn a new stack)

Structured on-call process: alerting policies, runbooks, incident post-mortem, escalation flows

Strong software engineering fundamentals - write clean, maintainable infrastructure-as-code and review a Terraform PR as comfortably as debugging a live incident

Autonomy is your default mode - identify what needs to be done, prioritize it yourself, and drive it to completion without being managed step by step

Communicate clearly and effectively with engineers and leadership across distributed teams, including during incidents, even outside regular working hours

Diversity, Equity, and Inclusion

We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond. As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.

Benefits

Compensation and Equity: Competitive salary and stock options

Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance

Time Off: Unlimited paid time off and 11 national holidays

Health Comes First: Unlimited sick leave

Parental Leave: Paid leave for new parents

Remote-friendly: $1,500 to purchase home office equipment

Trust & accountability: Full ownership of your time and schedule

Life at Nabla: We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed. We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes. We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!