Sr Warehouse Support Specialist S2

About the role

The position will actively provide international forwarding and supply chain office support to meet warehouse operational needs. Provide world class customer service and solutions in order to ensure complete customers' satisfaction. Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers.

Responsibilities

• Support all inbound and outbound office functions to include distribution, cross-dock, CFS, and FTZ.
• Assist with the implementation of new clients on current warehouse management system and set up initial processes for customer service activities and client invoicing.
• Manage the accuracy and integrity of CFS, FTZ and other business documents throughout the document's life cycle, which includes filing, retrieving and archiving.
• Ensure invoices are accurate and timely in accordance with the customer's most recent rate agreement.
• Assist in auditing cost sheets to ensure AS400 entries are accurate and that all back up supporting documents for invoicing are filled correctly.
• Ability to coordinate and carry out warehouse and gateway activities efficiently.
• Help support and resolve transportation and invoicing issues with customers.
• Communicate effectively with clients to ensure necessary information, reports, and status updates are provided.
• Resolve customer issues within the warehouse SOP, customer rate agreement and company policy guidelines.
• Provide cross-support and coverage when required.
• Involved directly in billing activities.
• Responsible for review and submission for approval of vendor payables.
• Performs other duties as assigned.

Requirements

• HS Diploma/GED required.
• Three (3) years of relevant operational warehouse experience.
• Strong customer service, organizational & communication (written/oral) skills.
• Strong knowledge of MS Office skills (Microsoft Outlook, Word, PowerPoint), specifically with Excel.

Qualifications

• Three (3) years or more of international freight forwarding and warehouse operations experience preferred.

Pay

$22.24 - $31.15

Schedule

Shift: Tuesday - Saturday - 1:30pm - 10:00pm (Onsite only)