Sr. VP of Operations

About the Role

Wrench Group is seeking a hands-on, growth-oriented Senior Vice President of Operations to join and help scale Ragsdale, a flagship company with over 30 years of trusted reputation in the Atlanta market for delivering exceptional HVAC, plumbing, and electrical services. This role partners closely with the current President/founder to lead day-to-day operations, strengthen organizational performance, and drive the next phase of growth. It is designed as a succession opportunity, with the expectation to transition into the President role over time.

This is an on-site leadership role based in Dallas, GA, requiring strong field engagement and team connectivity.

Responsibilities

• Provide strategic leadership and direction to the operational functions of the organization.
• Build and lead a high-performing operational team and foster a positive, collaborative working culture.
• Develop, implement, and monitor operational policies and procedures to streamline and optimize business processes, improve efficiency, and reduce costs.
• Ensure effective utilization of resources and technology to support operations.
• Collaborate with the CFO or finance team to develop and manage the operational budget, monitor financial performance, identify areas for improvement, and implement cost-saving and margin improvement measures.
• Work closely with other leadership partners to contribute to the development and execution of the overall business strategy and translate strategic objectives into operational plans and initiatives.
• Foster effective communication channels across different departments and levels within the organization and report regularly to stakeholders on operational performance and key metrics.
• Collaborate with other executives to identify and pursue business growth opportunities and assess the feasibility of new projects and initiatives from an operational standpoint.
• Ensure a customer-centric approach in operational activities to enhance customer experience and monitor and improve customer service processes to preserve Ragsdale’s long-standing reputation.
• Stay abreast of industry trends and emerging technologies and identify opportunities to leverage technology for operational improvements and innovation.
• Establish key performance indicators (KPIs) to measure the success of operational objectives and regularly assess and report on the performance of operational processes.
• Develop and implement contingency plans to address unforeseen challenges and crises and lead the organization with resilience and adaptability.

Requirements

• 10+ years of leadership experience in residential home services (HVAC, plumbing, electrical).
• Demonstrated success leading $50M+ service businesses.
• A track record of year-over-year growth, operational improvement, and team development.
• Strong financial acumen (P&L ownership, forecasting, margin improvement).
• The ability to balance strategic thinking with hands-on execution.
• A leadership style that drives accountability, culture, and performance.

What Makes This Opportunity Unique

• Direct partnership with the current Founder/President.
• Structured transition plan into the President role.
• Opportunity to take a strong, stable business and unlock its next level of growth.
• Backed by Wrench's national platform with scale, resources, and support.