Sr. VP of Operations

About the Role

Wrench Group is seeking a hands-on, growth-oriented Senior Vice President of Operations to join and help scale Ragsdale, a flagship company with over 30 years of trusted reputation in the Atlanta market for delivering exceptional HVAC, plumbing, and electrical services. This role partners closely with the current President/founder to lead day-to-day operations, strengthen organizational performance, and drive the next phase of growth. It is designed as a succession opportunity, with the expectation to transition into the President role over time.

This is an on-site leadership role based in Dallas, GA, requiring strong field engagement and team connectivity.

What Makes This Opportunity Unique

• Direct partnership with current Founder/President
• Structured transition plan into the President role
• Opportunity to take a strong, stable business and unlock its next level of growth
• Backed by Wrench's national platform with scale, resources, and support

Responsibilities

• Leadership and Management
  • Provide strategic leadership and direction to the operational functions of the organization.
  • Build and lead a high-performing operational team.
  • Foster a positive and collaborative working culture within the organization.
• Operational Oversight
  • Develop, implement, and monitor operational policies and procedures.
  • Streamline and optimize business processes to improve efficiency and reduce costs.
  • Ensure effective utilization of resources and technology to support operations.
• Financial Management
  • Collaborate with the CFO or finance team to develop and manage the operational budget.
  • Monitor financial performance, identify areas for improvement, and implement cost-saving and margin improvement measures.
• Strategic Planning
  • Work closely with other leadership partners to contribute to the development and execution of the overall business strategy.
  • Translate strategic objectives into operational plans and initiatives.
• Communication
  • Foster effective communication channels across different departments and levels within the organization.
  • Report regularly to stakeholders on operational performance and key metrics.
• Business Development
  • Collaborate with other executives to identify and pursue business growth opportunities.
  • Assess the feasibility of new projects and initiatives from an operational standpoint.
• Customer Focus
  • Ensure a customer-centric approach in operational activities to enhance customer experience.
  • Monitor and improve customer service processes to preserve Ragsdale’s long-standing great reputation.
• Technology and Innovation
  • Stay abreast of industry trends and emerging technologies.
  • Identify opportunities to leverage technology for operational improvements and innovation.
• Performance Measurement
  • Establish key performance indicators (KPIs) to measure the success of operational objectives.
  • Regularly assess and report on the performance of operational processes.
• Crisis Management
  • Develop and implement contingency plans to address unforeseen challenges and crises.
  • Lead the organization with resilience and adaptability.

Requirements

• 10+ years of leadership experience in residential home services (HVAC, plumbing, electrical).
• Demonstrated success leading $50M+ service businesses.
• A track record of year-over-year growth, operational improvement, and team development.
• Strong financial acumen (P&L ownership, forecasting, margin improvement).
• The ability to balance strategic thinking with hands-on execution.
• A leadership style that drives accountability, culture, and performance.