Sr. Volunteer Engagement Specialist

About the role

The Sr. Volunteer Engagement Specialist contributes expertise and guidance to implement and execute programs and services that further the engagement of volunteers. This position supervises volunteers and acts as a subject-matter expert on volunteer programs, tools, processes, and systems. The role serves as a liaison to internal partners and external organizations, providing support, development, and leadership guidance to all volunteers.

Preferred location is Bangor, ME, but could also be located in Concord, NH; Portland, ME; or Burlington, VT. This is a work-from-home position with a requirement to work 1 day per month in the Bangor office.

Responsibilities

• Contribute expertise and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies.
• Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
• Develop a thorough volunteer needs assessment for the assigned area and ensure alignment of established goals to volunteer needs.
• Monitor the appropriate usage and implementation of the needs assessment through department collaboration.
• Lead all programs related to Youth and Young Adult volunteer programs.
• Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
• Lead volunteer training and serve as a subject-matter expert on volunteer programs, tools, and resources.
• Provide support and guidance to volunteer trainers and ensure training is thorough and documented.
• Facilitate formal and informal recognition efforts and events to promote community and honor volunteer contributions.
• Train and lead screening and training team volunteers.
• Serve as the Point-of-Contact to the Volunteer Intake Processing Center and assist in screening and referring prospective volunteers.
• Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate.
• Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience; volunteer management experience preferred.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills, attention to detail, and the ability to handle multiple evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• 15% travel required.

Benefits

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off (PTO): Starting at 19 days a year, based on job type and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% match.
• Paid Family Leave.
• Employee Assistance Program.
• Short-term and Long-term Disability and Insurance.
• Service Awards and recognition.