Sr Visitor Services Associate

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Senior Visitor Services Associate is responsible for supporting the daily operations of admissions while ensuring a high level of customer service and a welcoming visitor experience. This position assists with front-of-house operations, greeting and orienting visitors, answering phone calls and emails, supporting special projects, and helping maintain an orderly, safe, and professional environment in public-facing areas of the museum. The Senior Visitor Services Associate also helps monitor visitor flow, communicates operational concerns to appropriate staff, and supports the smooth coordination of daily museum activities and special events.

• Supports daily public-facing museum operations with a focus on professionalism, organization, and efficiency. Welcomes, orients, and assists guests, patrons, and members of the public in a timely and courteous manner. Maintains awareness of activity in public areas, supports orderly guest movement, identifies operational concerns, and communicates issues to appropriate museum staff as needed.
• Facilitates sales transactions using Point of Sale (POS) systems, including cash handling and credit card processing on a daily basis. Maintains accuracy, accountability, and professionalism in all payment-related activities while supporting smooth and secure front-facing operations.
• Assists with the set-up and facilitation of special museum events, evening programs, festivals, lectures, receptions, and other public programs. Supports guest check-in, wayfinding, program flow, public area readiness, and general front-facing coordination to help ensure events run smoothly and professionally.
• Assists guests, patrons, and members of the public with Museum Shop and Café purchases, including merchandise selection and food and beverage orders. Processes sales transactions and helps maintain displays, organization, cleanliness, and readiness of public-facing retail and café areas.
• Maintains a well-informed, working knowledge of exhibitions, programs, public amenities, museum guidelines, and services available at The Wolfsonian-FIU. Provides accurate information to guests, patrons, staff, and members of the public, and supports the ongoing training of front-facing staff to ensure consistent communication and smooth daily operations.
• Supports a positive public experience while promoting the welfare and daily operations of the Museum. Communicates with guests, patrons, program attendees, and members of the public with varying interests, needs, and abilities. Assists with questions and concerns in real time, helps resolve issues professionally, and escalates operational matters to appropriate staff when necessary.

Minimum Qualifications

• A high school diploma or GED and four (4) years of customer service or related experience.

Departmental Requirements

• Complete and maintain training and certification for food safety and responsible alcohol sales and service to food safety and responsible vendor regulations and standards.
• Must complete and maintain ServeSafe training for food and beverage services within one month of employment.

Desired Qualifications

• Comfortable working with the general public, trustees, members, and donors on the phone and/or in person.

Job Category

Staff

Advertised Salary

$37,950.00

Work Schedule

• Begin time: 8:30 AM
• End time: 5:00 PM

Working Conditions

• Required to spend 50% or more of time operating a computer

Pre-Employment Requirements

• Expanded Background Check

Other Information

• Ability to work flexible hours as needed.