Sr Client Service Associate

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices nationwide. Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future.

Our Charleston, WV office has an exciting opportunity for a Sr Client Service Associate. This role serves as the liaison between the client and the Financial Advisor (FA) as part of our High-Net-Worth team. You will work with all aspects of the client experience by helping to deliver excellent service to clients and support, including financial paperwork and financial account review preparation. The ideal candidate thrives in a team-oriented environment and is motivated by helping others. This is an on-site position working in our office Monday through Friday.

About the role

The Sr Client Service Associate will handle new client onboarding, client relationship management, client review preparation, and industry knowledge while supporting team and corporate operations.

Responsibilities

• New Client Onboarding
  • Ensures accurate completion of prospect/new client paperwork and setup
  • Follows up on funds transfer from surrendering company
  • Maintains CRM-Salesforce database
  • Researches and follows up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
  • Records incoming assets to the appropriate blotting tool
• Client Relationship Management
  • Dialogues with clients to understand their personal history and current financial needs
  • Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
  • Communicates to understand client requests, determines what needs to be done, and either communicates to the advisor or handles issue resolution, including death claim processing
  • May work with client’s tax or legal counsel on client concerns
• Client Review Prep and Follow Up
  • Gathers client data and may prepare the materials for client meetings and reviews
  • Conducts tax research (1099s)
  • Completes any follow-up needs for clients
• Industry/Company Knowledge
  • Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model
  • Understands financial terminology and products
  • Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
  • Attends Client Services and company educational events
• Team and Corporate Support
  • Assists Advisor Team Operations to streamline processes
  • Completes operational projects to support enhancements and changes
  • Communicates process and sales updates to team

Requirements

• Bachelor's Degree (or equivalent experience) in business, finance, economics, or related field
• 3+ years of Financial Services experience preferred
• Minimum of 1 year as a Client Service Associate
• Superior verbal and written communication skills
• Proficient with Microsoft Office Suite; strong proficiency with Excel
• Familiarity with Salesforce and Support Org functionality
• Working knowledge of CoPilot, Zook, or other AI applications or agents

Pay

The base salary range for this position is $60,000.00 to $90,000.00, exclusive of bonuses and benefits. The entire salary grade for those classified at the Career level is $51,450.00 to $84,000.00.

Benefits

• Training and professional development
• Medical, dental, and vision coverage (available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (available after meeting service requirements)

Schedule

This is an on-site position working in the office Monday through Friday.