Sr Variable Compensation Specialist

About the role

As a Senior Variable Compensation Specialist, you will be a pivotal advocate for our customers within the Service and Support team, focusing on managing escalated compensation inquiries, disputes, and escalations from senior and executive sales leaders, as well as NCVI partners. You will serve as the primary subject matter expert in variable compensation, commission, and quota plans and resources, providing guidance and support to both Variable Compensation Support Specialists and internal stakeholders. Your role will involve extensive cross‑functional collaboration, ensuring alignment with departmental goals and objectives.

Responsibilities

• Serve as a primary subject matter expert in variable compensation, commission, and quota plans and resources for all business units supported by the VC Team.
• Act as a dedicated advocate for customers, providing exceptional support and resolution for escalated compensation inquiries, disputes, and complex issues with timely and professional assistance.
• Collaborate effectively with financial, sales, HR, legal, and operational departments to gather necessary information and documentation for resolving compensation issues.
• Provide in‑depth research and analysis for all ACT submissions concerning performance, quota, earnings, and related issues for leadership review.
• Mentor Variable Compensation Support Specialists, guiding them through compensation‑related challenges, investigating data and processes, identifying root causes, and proposing innovative solutions.
• Contribute to a comprehensive knowledge base by writing and updating articles to enhance team and sales‑team proficiency.
• Seek opportunities to streamline workflows and enhance the customer experience, driving process‑improvement and innovation initiatives.
• Maintain thorough knowledge of support metrics and SLAs, consistently meeting or exceeding standards and supporting specialists in achieving the same.

Requirements

• 1 year in Customer Support or Analyst roles, or 2 years in a relevant position.
• Completion of T2 badging requirements.
• Exceptional time‑management and professional communication skills.
• Strong understanding of variable compensation plan rules, commission terms, quota, and related resources, serving as the go‑to resource for related inquiries and escalations.
• Proficiency in Microsoft Excel with advanced data analysis, manipulation, and visualization skills.
• Ability to collaborate effectively with high‑level, global teams across various business units.

Qualifications

• Adaptive individual with strong communication and interpersonal skills, dedicated to customer advocacy.
• Proficient at solving complex problems and managing ambiguity with available resources.
• Flexible and open to changes that promote departmental and employee growth.
• Detail‑oriented with a commitment to meeting deadlines and contributing to process improvement.
• Demonstrated track record of high achievement and a positive outlook in challenging situations.

Benefits

• A seat at the table to help drive peak performance in a growing, people‑focused business.
• Encouragement to be innovative and challenge the status quo.
• Exposure to industry‑leading training and development.
• Performance‑based recognition and rewards.
• World‑class benefits package, including generous PTO and a 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Hybrid work environment offering flexibility to work virtually when productive and to collaborate in‑person with colleagues.

Pay

A reasonable estimate of the base salary range for this role is $64,000 USD – $87,000 USD. Actual salaries may vary based on education, training, experience, professional achievement, business need, and location. In addition to base salary, employees participate in either an annual bonus plan based on company and individual performance or a role‑based, uncapped sales incentive plan. Gartner also provides market‑leading benefit programs as outlined above.