Sr. UX Researcher

Key Responsibilities

• Lead UX research end-to-end, from problem framing through synthesis and recommendation
• Translate ambiguous business questions into structured research plans aligned to product goals
• Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
• Synthesize research, analytics, and market signals into actionable product insights
• Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
• Present findings clearly and confidently to senior and cross-functional stakeholders
• Build strong partnerships with Product, Design, Engineering, and Marketing
• Influence prioritization and roadmap decisions through research-backed storytelling
• Contribute to research standards and improve research literacy across teams

Qualifications

• 5+ years of UX research experience in consumer-focused technology companies
• Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
• Proven ability to influence cross-functional stakeholders without direct authority
• Strong synthesis skills and ability to translate findings into actionable insights
• Excellent communication and storytelling skills
• Sound judgment balancing rigor with speed
• Strongly Preferred: Ecommerce or consumer product experience, Experience conducting market research or competitive analysis, Familiarity with analytics and data visualization tools (e.g., Tableau)
• Minimum Requirements: 5–7 years Required, Bachelor's Degree Required

Five Principles for Success

• Always improve, Always Advance - Only be satisfied with complete success
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Benefits

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.