Sr. UX Researcher
Rakuten Rewards · San Francisco, CA · 1 wk ago
Information Technology$99k–$172k/yrFull-time
Key Responsibilities
- Lead UX research end-to-end, from problem framing through synthesis and recommendation
- Translate ambiguous business questions into structured research plans aligned to product goals
- Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
- Synthesize research, analytics, and market signals into actionable product insights
- Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
- Present findings clearly and confidently to senior and cross-functional stakeholders
- Build strong partnerships with Product, Design, Engineering, and Marketing
- Influence prioritization and roadmap decisions through research-backed storytelling
- Contribute to research standards and improve research literacy across teams
Qualifications
- 5+ years of UX research experience in consumer-focused technology companies
- Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
- Proven ability to influence cross-functional stakeholders without direct authority
- Strong synthesis skills and ability to translate findings into actionable insights
- Excellent communication and storytelling skills
- Sound judgment balancing rigor with speed
Preferred Qualifications
- Ecommerce or consumer product experience
- Experience conducting market research or competitive analysis
- Familiarity with analytics and data visualization tools (e.g., Tableau)
Minimum Requirements
- 5–7 years of experience
- Bachelor's Degree