Sr. Researcher - UX - IL

Role Overview

We are seeking a Senior UX Researcher to drive customer-centric insights across digital and physical retail ecosystems. This role focuses on understanding user behaviors across e-commerce, mobile, and in-store experiences, including healthcare or pharmacy-related journeys where applicable. You will partner closely with product, design, and business teams to shape seamless omnichannel experiences and influence strategic decisions through impactful research.

Key Responsibilities

• Lead end-to-end UX research initiatives across digital platforms (web, mobile apps) and physical retail touchpoints.
• Define and execute research strategies aligned with business goals across areas such as online ordering, fulfillment, curbside pickup, and in-store experiences.
• Conduct advanced qualitative and quantitative research (e.g., interviews, usability testing, diary studies, surveys, and field research).
• Create personas, journey maps, and service blueprints for end-to-end customer experiences.
• Collaborate with cross-functional teams (Product, UX Design, Analytics, Operations) to integrate research insights into decision-making.
• Mentor junior researchers and contribute to building scalable research frameworks and best practices.
• Advocate for accessibility, inclusivity, and user-centered design across all touchpoints.
• Synthesize insights from multiple sources including analytics, customer feedback, and market research.

Required Qualifications

• Bachelor’s or Master’s degree in HCI, Psychology, Anthropology, Design, or a related field.
• 6+ years of UX research experience with strong exposure to retail, e-commerce, or consumer-facing products.
• Proven ability to independently lead large-scale research initiatives.
• Expertise in a wide range of qualitative and quantitative research methodologies.
• Strong communication and storytelling skills with the ability to influence senior stakeholders.
• Experience working in agile, cross-functional teams.

Compensation, Benefits And Duration

Minimum Compensation: USD 44,000 Maximum Compensation: USD 154,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.

• Medical, vision, and dental benefits.
• 401k retirement plan.
• Variable pay/incentives.
• Paid time off.
• Paid holidays.

This position is available for independent contractors. No applications will be considered if received more than 120 days after the date of this post.