Sr. UX Designer

About the role

Abbott’s Customer & Digital Experience (CDX) team defines, drives, and delivers innovative, immersive, memorable customer-centric journeys for all customers across digital and physical channels. The UX Designer is responsible for assisting the realization of the UX strategy and vision for one or more journeys within a given Experience, accounting for a holistic Service Design that spans all touchpoints. This role facilitates addressing business, user, and technology UX requirements through continuous analysis, iteration, solutioning, and delivery, collaborating with development, business, strategy, research, product, and analytics teams.

Responsibilities

• Collaborate with CDX Strategists, Researchers, Experience Management & Capability, and Experience Design teams to produce integrated Service Design deliverables (e.g., Service Blueprints) for one or more Journeys across Customer Types and Experiences.
• Assist with the design, execution, and incorporation of user research into Journey design.
• Facilitate the use of Design Thinking, storytelling, and conceptual prototypes to convey product/service vision, flow, and features.
• Facilitate creation and adoption of design systems, interaction models, information architectures, user task flows, and screen designs; translate complex information into intuitive visualizations.
• Facilitate ideation, sketching, storyboarding, and prototyping; create low- and medium-fidelity prototypes to test proposed Journeys.
• Support adaptation of enterprise-wide UX best practices, standards, principles, and design thinking processes for UX, Product, and Engineering teams; advocate for these standards.
• Support collaboration with Strategy, Product, and Engineering leadership to foster cross-team collaboration, remove impediments, and ensure delivery of Experience vision and OKRs.
• Support advocacy for the Experience’s/Journey’s UX vision.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Act with an inclusion mindset and model these behaviors for the organization.
• Travel up to 10% of working time away from work location, including overnight/weekend travel.

Requirements

• Bachelor’s degree in Design, Marketing, Business, Life Sciences, Engineering, or related field; or High School Diploma/General Education Diploma and 4+ years of relevant experience in lieu of degree.
• 4+ years of experience as a UX Designer with familiarity with Agile/Scrum/Kanban methodologies.
• Experience applying modern UX design, discovery, and delivery techniques; expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Sketch, Miro).
• Strong knowledge of HTML, CSS, JavaScript, Adobe Creative Suite, and associated design tools.
• Strong understanding of current web and mobile technology landscape.
• Strong understanding of human-centered design and design thinking methodologies.
• Experience creating accessible, inclusive, and equitable design.
• Experience using design systems (Material, Carbon, Fluent, etc.).
• Experience in problem-solving, organizational, and analytical skills with ability to evolve UX strategy based on research, data, and industry trends.
• Experience translating complex user, business, operational, and technical requirements into clear, accurate, compelling UX deliverables.
• Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Experience working with strategists, product managers, engineers, researchers, and SMEs in a constructive and collaborative relationship.
• Strong written and verbal communication skills with ability to adapt to diverse audiences.
• Organizational and time management skills with a proactive, logical approach; ability to work independently and within a team.
• Ability to perform essential duties with or without accommodation.
• Authorization to work without sponsorship.

Preferred Qualifications

• Experience mentoring junior UX Designers.
• Experience in healthcare, wellness, or digital health.
• Experience with service design (digital and physical) and operations.
• Experience with both B2C and B2B products and/or services.
• Experience with React framework.

Pay

The base pay range is $78,000 – $156,000; the range may vary by location.