Sr. User Experience Researcher

Founded in 2006, Futurewave Systems is a minority-owned boutique staffing and professional services provider headquartered in Atlanta, GA. We are a global network of proven industry professionals demonstrating the fastest fulfillment rate of high-tech professionals for Fortune 500 companies.

About the role

The User Researcher works closely with UX Designers and Project Stakeholders to propose and conduct user research activities consisting of Strategic and Tactical studies. This individual is responsible for coordinating, planning, executing, and reporting on User Experience Research activities across numerous ADP products, services, and platforms.

Responsibilities

• Conduct user research activities including task-based testing, card sorting, surveys, focus groups, 1:1 interviews, task analysis, field and crowd sourcing, remote moderated testing, remote unmoderated testing, prototype testing, persona creation/evolution/weighting, and recruiting across platforms and user groups for complex web and mobile applications.
• Identify appropriate user experience research methods/activities for each project and design, plan, conduct, and communicate results of related research studies at all organizational levels.
• Investigate and evaluate User Experience Research trends in the industry and communicate recommendations to enhance UX processes, incorporate new or innovative ideas, increase research velocity/value/efficacy, and recommend new methodologies and tools.
• Act as an internal UX Research consultant, providing expert guidance on user experience research to Development, Product Management, and other stakeholders to ensure data-driven/informed design.
• Work in a multidisciplinary and collaborative environment on user experience research activities throughout the software development lifecycle of applications with numerous research initiatives occurring concurrently.

Requirements

• Strong background in user experience research with software, web, B2B, B2C, and/or mobile applications leveraging usability techniques such as iterative/formative discovery, remote usability testing, heuristic evaluation, task analysis, surveys, focus groups, persona definition, field research, and crowd-sourcing.
• Expert background in user experience research with software, web, and/or mobile applications.
• Experience with tools such as Morae, Qualtrics, Usuara, Axure, and/or iRise Studio or other research or prototyping tools is desirable.
• Knowledge and experience in Information Architecture, User Interface Design, and Visual Design along with related best practices is desirable.
• Deep experience and past success performing UX Research on software within an Agile SDLC is required.

Qualifications

• Advanced degree in HF/HCI or a related discipline or equivalent experience.
• 5-8 years of experience working in the user experience research field within a fast-paced software development environment.