User Experience Researcher

📍 Dallas, TX – 3 days onsite
📅 12-month contract | Applicants must have full US work authorisation – no visa sponsorship available

About the role

We're looking for a User Research Consultant to join our team on a 12-month contract. This is a great opportunity for an early-career CX, User Research, or UX Research professional who enjoys understanding customer needs, uncovering insights, and turning research and data into meaningful experience improvements.

Responsibilities

• Conduct traditional CX and user research, using qualitative and quantitative methods.
• Analyse customer feedback, research findings, and customer/user analytics to identify trends, pain points, and opportunities.
• Create and interpret user flows, journey maps, and experience maps.
• Support CX measurement programmes, including surveys, feedback mechanisms, CX metrics, dashboards, and reporting.
• Facilitate workshops, research sessions, journey mapping, and collaborative CX activities.
• Support the planning and execution of CX improvement projects, translating insights into practical recommendations.
• Work with business, product, design, and technology stakeholders to improve customer and employee experiences.

Requirements

• 2–3 years' experience in CX, User Research, UX Research, Customer Research, Service Design, or a related field.
• Hands-on experience with CX research and customer feedback analysis.
• Experience with user flows, journey mapping, research, and analytics.
• Understanding of CX measurement, surveys, and customer experience metrics.
• Strong facilitation, communication, and stakeholder engagement skills.
• Experience supporting or delivering CX projects from research through to recommendations and improvement.
• Knowledge of Human-Centred Design, Design Thinking, or Service Design.
• Agile/Scrum/Kanban experience is advantageous.

Skills

Experience with tools such as Qualtrics, Medallia, SurveyMonkey, Figma, FigJam, Miro, Power BI, Tableau, Jira, or Confluence is beneficial.

Benefits

You'll work alongside experienced CX and technology professionals, gaining hands-on experience across User Research, CX measurement, analytics, journey mapping, facilitation, and enterprise-scale experience transformation.